For Service Recovery
Irate Customers: Learn How to Handle Them - And Look Like a Hero
Customers who have complaints are a blessing in disguise. They are letting you know where you and your organization have flaws—and providing you with the opportunity to correct them. When you do, you will realize increased customer loyalty, revenues, and profits. It’s a win/win situation.
A New Year and A New Look at Complaints
Customer complaints can be your businesses friend. Learn how to improve your customer service by encouraging complaints and get loyal customers in return.

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits?
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