SQI Newsletter


Subscribe today to our free monthly newsletter for advice on improving your customer service culture, exclusive coupons and more.

Companies Miss the Mark

The numbers don’t lie. Companies often believe they’re delivering better customer service than consumers get. Service Quality Institute will help you create a better customer service experience and service culture from the ground up. The easiest and most affordable way to do this is through our Service First Video Library. Find Out How >>


Customer service training starts with a firm foundation. Products like our Service First Video Library are affordable, and easy to implement.


5starservice complaintsslider
John Welcome

The Leaders In Customer Service Strategy and Training.

In today’s fiercely competitive world, superior customer service is the most reliable way to grow your business. Through our customer service training, we help you retain customers, build market share and improve worker performance.

Read more

Why choose us?

Group of Business

SQI will personalize our programs to perfectly fit your organization’s needs.

We are the world leader in helping organizations create a service culture, increase market share and improve their entire workforce’s performance through excellent customer service.

Read more

Featured Programs

Moving Up

Successful employees get ahead by taking initiative, thinking critically and working more creatively. Our Moving Up program teaches your employees how to move up, make more money, get promoted and believe in yourself.

Read more

Latest Blog


The business world is constantly changing. However, the need for customer service never goes away. On our blog, we share the latest customer service news and share good and bad lessons from the real world.

Visit blog

Upcoming Events

May 7-10, 2018, Certification Seminar and the Consultant training