For Service Recovery

Mayo Clinic The Most Customer-Driven Health Care Facility in the World

Discover Why the Mayo CLininc has the best customer-driven Healthcare facility in the world. 

Customer Service Hell ls Spelled...IVR!

 What level of purgatory is your customer service in? Escape the heat with these tips...

Trying not to become a screaming, unreasonable, irrational customer!

Find out how a major brand did everything wrong when it came to the customer experience. 

Born to be CEO

Are you Born to be a CEO? She was.

Customer Service Recovery for Restaurants

You know, if there is an industry that seems to have more problems and more difficulties, its gotta be in the restaurant business. So when I talk about service recovery, I’m talking about when the customer perceives that you’ve done something wrong and they get irate, they get upset, they get really mad.



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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?