Some might claim that speed kills customer service. I completely disagree. Speed is essential, and I explain why it doesn't mean ignoring the other tenets of customer service. Training customer service representatives to be be fast AND effective is the key.
Walk In Your Customers' Shoes: Doing So Will Give You the Information You Need To Grow Your Business
It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines your sales, your profitsâ€”and your success. If you donâ€™t provide your customers with the best possible experience every time they do business with you, they wonâ€™t stay with you for long.
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