For Improving Service Response Time
Speedy Customer Service Wins Business
Some might claim that speed kills customer service. I completely disagree. Speed is essential, and I explain why it doesn't mean ignoring the other tenets of customer service. Training customer service representatives to be be fast AND effective is the key.
Amazon, The Best of the Best
Amazon is one of the most customer driven firms in the world. Probably the best in the world. They understand speed, price, technology and everything is built around customer service.
Walk In Your Customers' Shoes: Doing So Will Give You the Information You Need To Grow Your Business
It is the customer experience that determines whether or not you will attract and retain customers. It is the customer experience that determines your sales, your profits—and your success. If you don’t provide your customers with the best possible experience every time they do business with you, they won’t stay with you for long.
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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? 
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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator. 