Exceptional Customer Experiences

The Beauty of Bellyachers

The verb form of bellyache is what I am referring to.  It is to complain or bellyache about simple matters that are not taken care of for the customer.  It’s simply asking for a solution to a mishap or bad service.

I know, as a business person you can see them coming from a mile away.  It’s the determined look they have to get a problem brought to your attention.  To them it is a problem that is eating away at them and they will not be happy until you have gone above and beyond to take care of what is probably a simple problem that shouldn’t have happened in the first place.

How to Pi** Off Your Customers

First let me clarify the value of quality service. I believe that great service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future.

The Truth About Developing Employees - A Waste of Money and Time?

How to tell if your current employees are worth developing.  

How Do You Create a Service Culture?

How Disney truly does have a Magical Kingdom when it comes to customer service.

Why Customer Satisfaction Surveys Backfire

Thinking about doing some customer service surveys? Read this before you do.


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?