Customer Service is important. It does, in fact, make a difference and can be the distinction between a loyal customer and one that says â€œgood bye and good riddance.â€ Many companies wrongly focus on one aspect of customer service and pride themselves on their mastery of it. These 5 tenets must all be in place for customer service to succeed.
E-Commerce can make selling easier and faster. Find out how this technology an make the customer experience better.
What are the steps you should take today to become the driver of customer service excellence at your company? We lay out the path all effective customer service strategies should head down. It starts with 8 steps.
Businesses are depending on technology and a hands-off approach to customer service. However, consumers want support and help from a real person. Don't ignore the human touch in your business.
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