Building a Service Culture

The 5 Tenets of Customer Service: Do You Have Them?

customer service tenetsCustomer Service is important.  It does, in fact, make a difference and can be the distinction between a loyal customer and one that says “good bye and good riddance.”  Many companies wrongly focus on one aspect of customer service and pride themselves on their mastery of it. These 5 tenets must all be in place for customer service to succeed. 

Wanted: E-Commerce Leaders: Everything You Do Should Focus on the Customer

E-Commerce can make selling easier and faster. Find out how this technology an make the customer experience better.

8 Critical Steps On How To Create A Service Culture

8 stepsWhat are the steps you should take today to become the driver of customer service excellence at your company? We lay out the path all effective customer service strategies should head down. It starts with 8 steps. 

High Tech, High Touch

Businesses are depending on technology and a hands-off approach to customer service. However, consumers want support and help from a real person. Don't ignore the human touch in your business. 

Wimm-Bill-Dann Foods


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?