John Tschohl talks about the great customer service he received from Marriott on his trip to Philadelphia. He talks about the emphasis that Marriott puts on customer services and the successful results that are seen through loyalty and greater profits.

John Tschohl talks about the great customer service he received from Delta on his trip back from Alaska. He also talks about what he learned from the experience and how you can benefit with these customer service tips.

Practice makes pefect and superior training will make you improve faster. If you want a superior customer service workforce, you need to hire the right people to train your employees and this training must be done on a regular basis.  Remember, there is no quick fix and one training program is not going to solve your problems. Practice and repetition are the keys to success.

Amazon is one of the most customer driven firms in the world. Probably the best in the world. They understand speed, price, technology and everything is built around customer service.

Your company probably has great customer service, right? Most companies actually fail to live up to customer expectations, and are instead totally overestimate how good their service is.