Building a Service Culture

Marriott...Setting the Bar for Customer Service

John and Marriott ManagerJohn Tschohl talks about the great customer service he received from Marriott on his trip to Philadelphia. He talks about the emphasis that Marriott puts on customer services and the successful results that are seen through loyalty and greater profits.

When it comes to little things…the sky’s the limit at Delta

Delta logoJohn Tschohl talks about the great customer service he received from Delta on his trip back from Alaska. He also talks about what he learned from the experience and how you can benefit with these customer service tips.

Playing at the top of your game—every time!

top of your game

Practice makes pefect and superior training will make you improve faster. If you want a superior customer service workforce, you need to hire the right people to train your employees and this training must be done on a regular basis.  Remember, there is no quick fix and one training program is not going to solve your problems. Practice and repetition are the keys to success.

Amazon, The Best of the Best

AmazonAmazon is one of the most customer driven firms in the world. Probably the best in the world. They understand speed, price, technology and everything is built around customer service.

Companies Don't See Reality In Their Service Reflection

Service ReflectionYour company probably has great customer service, right? Most companies actually fail to live up to customer expectations, and are instead totally overestimate how good their service is.


Thanks for your interest in our Blog!

To subscribe to our blog, just complete the fields below:

* = required

The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?