| | | | | | | | Amazon spoiled the world, and AI accelerated it: customers no longer accept waiting. If processing an order takes your team 48 hours, real speed is 2 hours. If it takes six days to ship, real speed is the same day. Market leaders like Amazon and Costco win because they eliminate the two biggest friction points in business: slow employee mindsets and rigid corporate policies. When you slash completion times by 90% and empower staff to solve problems on the spot, customer loyalty—and profitability—skyrockets. Is your organization moving at modern speed, or are hidden internal barriers stalling your growth? | | | | | | | | | | | | Ready to Accelerate Your Workforce? Transform your team’s culture with the Introductory Start-Up Kit from Service Quality Institute. Designed for immediate results across two practical sessions, this complete package trains 25 employees to cut turnaround times, banish procrastination, and make fast, customer-first decisions. - Complete Package: Leader’s guide, training videos on flash drive (English, Spanish, or Russian), and 25 participant workbooks.
- Turnkey & Scalable: Just $1,499 with free worldwide shipping (extra participant kits only $20 each).
- Zero Risk: Backed by our 100% money-back guarantee—no ifs, ands, or buts.
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| | | | | | | | | John Tschohl Service Strategy Seminars
If you have an event where you want to drive Speed and the Service Strategy, use John Tschohl. This could be a 30 or a 60-minute keynote or a 1- to 3-day seminar. No limit to the number of participants. Every presentation is customized. If you want to see live testimonials, they are here. You can select by industry and region. Make 2027 your best year ever. My research shows that any firm that can create a brand built around Awesome Customer Service can increase the market value of your business by 300- 1,000 percent.
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| | | | | RELENTLESS:
Making Customer Service Your Core Principle
If you want a copy of my best-selling book, Relentless, it is offered at $10 each ($17 in savings) during September. Get a copy for yourself and one for all your key employees. Learn how Amazon, Costco, Chewy.com, Mayo Clinic, Wilderness, and Northeast Delta Dental have mastered the Service Strategy. An easy-to-read book. A great gift. | | | | | |
| | | | | John Tschohl in the Media
Each week, I am in the media. Here is a link to all Media releases that I send out once a month. We also have articles and media published each week. Here is a link.
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| | | | | John Tschohl Service Strategy Newsletters
To make sure the newsletter hits your inbox, save this email in your browser. All emails are sent from Quality@servicequality.com If you have any friends or colleagues that you want to send the newsletter to, they can sign up here. | | | | | | | | | | | | | | | | | |
