Does Customer Service Training Still Work Today?
JUNE 2026 

Customer service training isn’t broken. Most organizations just misunderstand how it works or believe it's a waste of time. 

In my latest article, I break down

  1. Why traditional training fails
  2. The four essentials every program must include
  3. How service‑priority organizations like Amazon, Costco, and Apple turn soft‑skill mastery into billions in profit.
If you want a workforce that’s loyal, confident, and unforgettable to customers, this blog will change how you think about training forever

Read the full article

Father's Day Gifts

If you want to make an impact on your father for Father’s Day, give him a free customer service book by John Tschohl. We have 8 books to choose from. You can buy a book online or get him a physical book he can hold in his hands. Here are 4 of our most popular titles:

Order from Amazon or directly from SQI. I return from my seminars for New Vision in Almaty, Kazakhstan, on June 14, if you want to wait for a personalized, autographed copy. Free shipping worldwide on Relentless or any additional books you want to order with it.

All books can be purchased in volume with substantial discounts starting at just 11 books or more. Email John@servicequality.com for pricing.


New John Tschohl Speaking Demo

I have added a new speaking video to JohnTschohl.com
 
It is on the front page and is only 10 minutes long. This is an overview of the message I use in my presentations throughout the world. This week, I am in Almaty, Kazakhstan, doing seminars for New Vision.
 
If interested in booking me for an event this year, contact me: 

John Tschohl
Cell 1-612-382-5636
John@servicequality.com


Seeking Channel Partners

We are trying to grow all over the US and the world. If you know anyone who would like to join SQI and become a channel partner, have them reach out to John.

John Tschohl
Cell 1-612-382-5636 
John@servicequality.com
 
The level of customer service is weak all over the world. We are the only firm in the world that has 19 different customer service programs to choose from.

To get started, an investment for the product is needed with easy terms. Visit here.  

If you want to help organizations and help develop people, this is a cool opportunity. You have to be able to sell concepts and ideas to CEO's and be a good trainer. Here is link to our technology.
 

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