Service Quality Institute is the only firm in the world that has enough different programs where you could introduce 3 new programs a year from 1 year to 5 years. We have 14 programs to choose from. You will only need one of the five versions of our Feelings programs. This is our most powerful program. We have a version for Service Retail, Professionals, Healthcare, Supermarkets, and Higher Education.

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One of the reasons customer service is poor across the world is that too many believe that if you train your staff with one program or a seminar on customer service, your employees will immediately change their behaviors and attitudes and remember everything for the next 30 years. It will be like wanting to be a doctor, engineer, or plumber, and you went to school and took one course. So what. Big deal. Nobody would hire you with one course. It's crazy.

You cannot take a person who is maybe 22 or 42 years old and expect them to change behaviors and attitudes because of one magic program, regardless of how good it is. We forget. Old habits come back. The message is forgotten. To accomplish this, ideally, you want short training courses every 4-12 months on some aspect of customer service. Labor hours is the most expensive part of training. We reduce this by 80% using very disciplined facilitator material backed up with awesome video and incredible participant materials. View our technology here. Training Problem and SQI Solutions

Our goal is to develop high-performing customer-driven employees. To develop indispensable and extraordinary employees. The largest expense for most organizations is their labor costs. Why settle for 50% performance when you could develop highly focused customer-driven employees who love their job and customers?

We have a 3-year service culture plan, which gives you 3 programs a year of your choice. Our buffet. NO charge for employee turnover. This means if you have 100 employees with a 25% employee turnover, you pay for 100 and we provide all the replacement material free for the 25 new employees each year. Employee turnover is high in most organizations. The volume price per person per year for 100 employees is only $127 a person (500-2,499 $80 a person and 2,500 - 4,999 employees only $55 per person) which is at least a 50% savings. It is a 94% discount on our management and leadership program Leading Empowered Teams for an Awesome Customer Experience. If you don't keep training all the new people in 1-2 years, you will be back to ground zero. I also believe we can reduce your employee turnover by 50%. Few firms understand the real cost of employee turnover.

For the rest of 2025, we will allow you to test one program at the 3-year service culture price with an option to sign up for the 3-year plan within 90 days of implementation of the first program. We suggest you start with Feelings the most powerful program we have. We have 14 courses to choose from.

We also have the buffet program with volume pricing for only a one-year service culture plan with 3 programs of your choice. Pricing varies from 50 to 10,000 people plus. For 500 employees, it is $99 per person. A two-year plan is only $89 per person.

If you only want one new program for 3 years, the pricing for 500 employees is $44 per person. If someone wants to buy the rights for unlimited use, the investment is $55,000 for 3 years and a renewal fee of $5,500 every 3 years. With our buffet program, there is NO CHARGE for employee turnover. We train all the new employees for free. If you have 2,500 employees and grow to 3,000 employees, your pricing each year will be based on the new employee count.

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If you want pricing for your organization, contact our channel partners across the world or Carmen Velasco, our VP of Latin America Carmen@servicequality.com WhatsApp +1-619-862-7694. All of our programs are in Spanish or John Tschohl John@servicequality.com, Cell/WhatsApp +1-612-382-5636