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Dealing with difficult customers can be challenging—even for the most experienced employees. When frustration escalates, it can cost your business valuable customers and even drive employees to quit. So, how can your team handle these situations effectively? In our latest blog, Handling Irate Customers and Difficult Situations, we break down proven techniques to keep customer interactions under control while delivering an outstanding experience. Plus, we’re offering an exclusive 50% discount on our Handling Irate Customers Online Training Program for the rest of March! |
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See All Our Upcoming Certifications, Seminars, and Events
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SQI's Customer Experience Training Program Ranked Among the World's Best in 2025!
We are delighted to announce that our program has been selected by global peers and ranked as the #4 Best Program in the World for Customer Experience 2025 by Global Gurus.
You can view our program’s recognition at here.
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Improved Service Quality Institute Website
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Worldwide Customer Service Certification Seminar:
MAY 12-15, 2025
Minnesota, MN, USA
In preparation for our upcoming Worldwide Certification, SQI will be conducting weekly live online training sessions on Tuesdays at 7 AM (EST-New York time), starting on Tuesday, 18 March, via Zoom. It will be 20 20-minute interactive sessions followed by 10 10-minute Q/A. Our Channel Partner, Patricio “Pat” Porras, will be the Trainer https://www.facebook.com/pachi.porras.5/
These 6 sessions are complimentary.
We will be giving an overview of the key modules that we will be training on in our upcoming Worldwide Customer Service Certification on May 12-15 in Minneapolis.
Certification Seminars - Service Quality Institute
These online sessions will be an intro for new participants, or if you are our Alumni from previous Certifications or Programs, these sessions will be a refresher. For example
Join us by registering for each session so we can send you the complimentary Zoom invitation.
Register with Pat Porras
Cell/WhatsApp: +1.201.803.7958
Email to: ninjapat@gmail.com
Watch some of our Testimonials:
https://customer-service.com/shop/certification-seminars-2023/
Empower yourself and your Team with Service Quality Institute’s Customer Service Certification Seminars: a 4 day customized seminar dedicated to the nuances, strategies, and keys to driving a service strategy and customer experience at your organization. Gain the validity and recognition necessary to advance in your career or strengthen your management group with sessions designed for both trainers and leaders. Certification Seminars
SQI has garnered international recognition as an educational leader in Customer Service Certifications, management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our Certified Customer Service experts continue our tradition of helping you create a customer-centric culture!
Here is a link to the Certification Seminar.
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Northeast Delta Dental Baldrige Award Winner
Northeast Delta Dental were one of just five organizations across the United States that received the National Baldrige award for performance excellence. They are the first New Hampshire company ever to receive it.
Congratulations, Tom Rafio.
Learn more about Northeast Delta Dental's Award
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New Channel Partner Training May 9-10 in Minneapolis
If you are passionate about customer service and would like to represent SQI, contact Carmen Velasco for Latin America Carmen@servicequality.com or John Tschohl at John@servicequality.com
Here is the agenda for the May 9-10 channel partner training. All our programs are in Spanish and you can work directly with Carmen on WhatsApp at +1-619-862-7684
Click here for more information.
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John Tschohl Service Strategy Seminars
If you have a major event and would like to drive customer service and the customer experience, reach out to Carmen or myself. The strategy starts at the top. I can get your team really passionate about awesome customer service.
Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom.
Visit my speaking site
If you want to use me for a keynote or 1-2 day seminar, contact our Channel Partners all over the world or:
Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694
John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-563
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