| | | | | | What’s the secret behind Amazon, Costco, and Home Depot’s market domination? It’s not just great products—it’s the Power of Superior Service Strategy. In my latest blog, I reveal how these companies used exceptional customer service to achieve exponential financial growth, why so many firms lose their edge, and how you can crush the competition in 2025. A $9,000 investment in service-driven leaders turned into $216,361—don’t miss the full story! | | | | | | | | | | | | See All Our Upcoming Certifications, Seminars, and Events | | | | | |
| | | | | Free Shipping Christmas Special
Through December 31, we are offering free shipping in the United States for any orders on our website! | | | | | |
| | | | | | Vote for John Tschohl for the Top 30 Global Customer Experience Gurus
I need your vote for Customer Experience Guru for 2025. You can vote only once from each email address.
I would like to be at the top again in 2025. Please take 1-2 minutes now to vote for me. Let me know when you vote. Add your name, and email, click my photo, and then vote If you can get a few friends to also vote it would be appreciated.
We are excited to announce that we will soon be tabulating the 2025 rankings for the Top 30 Customer Experience Gurus in December 2024. | | | | | |
| | | | | Live and Virtual Customer Service Certification Seminar in Minneapolis
May 12-15, 2025 Our next annual Customer Service Certification Seminar is May 12-15, 2025 in Minneapolis. The registration fee is $2,297. The Early Bird Special of $1,997 expires on January 31, 2025, and saves you $300. If you want to advance your career and credentials this is a huge opportunity. You also earn 18 credits toward your Master of Customer Service Diploma.
If you need a visa you need to apply now. The US Embassy is super slow. It often takes months to get a visa appointment and then another month for the scheduled interview. Once a person has registered we send an invitation letter if needed. View this link for more information on our Certification Seminars.
Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. Most organizations do not know they are in customer service. They often think they are in insurance, healthcare, banking, retail, etc. John Tschohl does a two-hour service strategy seminar on the first day on May 12 "Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each. If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits. Special financing is available if needed. If you register by December 31, 2024, the payments are only $199 a month until paid with $500 down. | | | | | |
| | | | | Christmas and New Year's Gifts:
Books That Can Change Your Life
All books ordered in December will be personally inscribed and autographed. You can mix and match to achieve better volume pricing. Individual books in the US will be sent via media mail with FREE SHIPPING within the US. Large orders will be sent by Federal Express. Books are available for download for only $9.99 each. If you send John Tschohl an email with the names of each person you want an inscribed message it will make a powerful gift. Relentless
Customer service must be your core operating principle. A great gift for customers, employees, and family members. Easy to read. Also available in Spanish, Georgian, and Russian. Moving Up
A perfect gift if you want someone to become indispensable and extraordinary. An easy read. Achieving Excellence Through Customer Service
The bible of customer service. Also available in Spanish, Russian, and Vietnamese. Empowerment: A Way of Life The only book on empowerment
If every customer becomes over-happy, you will have unlimited growth. Easy to read. Also available in Spanish, Georgian and Russian. Cashing In: How to Make More Money, Get a Promotion and Love Your Job
Give to everyone in your family and circle of friends, if you want to help them achieve more success. Also available in Spanish and Vietnamese. Loyal for Life
An easy book that teaches you how to master service recovery. Also available in Spanish and Russian View All John Tschohl Books. You can also buy books on Amazon | | | | | |
| | | | | | John Tschohl Service Strategy Seminars If you have a major event next year and you would like to drive customer service and the customer experience reach out to Carmen or myself. The strategy starts at the top. I can get your team really passionate about awesome customer service. Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom. Visit my speaking site
If you want to use me for a keynote or 1-2 day seminar, contact our Channel Partners all over the world or: Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694 John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636 | | | | | | | | | | | | | | | | | |
