| | | | | | In today's Amazon-fueled world, customers expect lightning-fast service. But many organizations struggle with internal roadblocks and outdated processes. This article explores the hidden enemies of speed and unveils a proven training program to dramatically improve your organization's efficiency and customer satisfaction. | | | | | | | | | | | | See All Our Upcoming Certifications, Seminars, and Events | | | | | |
| | | | | | New Special Reduced Pricing Option for Buffet Plans
We had some clients who wanted additional service culture plan options. We have reduced the pricing for only one program a year for 3 years (500 employees only $99 a person each year), for a 2-year service culture plan (500 employees $89 a person for 2 years), and for only one program a year for 3 years (500 employees only $44 a person per year). The link is here. Page 3 has the new pricing. On page 2 we have the 3 year plans which tend to be the most popular.
The buffet program gives you unlimited facilitator kits, train-the-trainer sessions and participant kits for all employees. Clients save about 50% with the all you can eat buffet plan. In many hotels today they have a buffet for breakfast. No limit as to what you can eat or how much. SQI has a buffet so you can have as much as you want for huge discounts. | | | | | | |
| | | | | 12 Online Learning Available For SQI Programs
If you love online learning buy several of our programs starting in any order you want. You can buy as little or as much as you want and you can go as fast or as slow as you want. Available 24/7.
View our online learning programs including Speed. The investment is only $97 a course and in volume prices are dramatically reduced. You can mix and match to get better pricing. For example, a firm with 100 employees could buy 5 programs and get the 500 pricing of only $50 a person. A 48.5% discount. | | | | | |
| | | | | John Tschohl Service Strategy Seminars
If you want to fire up your team and drive a service culture, use John Tschohl and get your entire leadership team involved. Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom. Visit my speaking site. If you want to use me for a keynote or 1-2 day seminar, contact our Channel Partners all over the world or: Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694 John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636 | | | | | |
| | | | | Live and Virtual Customer Service Certification Seminar in Minneapolis
May 12-15, 2025 Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. John Tschohl does a two-hour service strategy seminar on the first day. "Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each. If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits. Special financing is available if needed. If you register by December 31, 2024, the payments are only $199 a month until paid with $500 down. | | | | | | | | | | | | | | | | | |
