| | | | | | Are your employees truly empowered to make decisions that favor your customers? Imagine if your staff could resolve issues on the spot, creating loyal customers who wouldn't dream of turning to your competitors. The Ritz-Carlton gives their employees the power to spend up to $2,000 to ensure customer satisfaction -what’s your limit? Discover how empowering your employees can drastically improve customer service and satisfaction. Learn the common mistakes that drive customers away and how to avoid them. Plus, explore John Tschohl’s book on Empowerment and our comprehensive 2-session training program designed to equip your staff with the skills they need to excel. Click the button below to uncover the secrets to transforming your customer service and keeping your customers coming back! | | | | | | | | | | | | See All Our Upcoming Certifications, Seminars, and Events | | | | | |
| | | | | | Smile: A NEW One-Session Program in English and Spanish
Smile is a new one-session program implemented in 3-4 hours. The first step in great customer service is to Smile. In Minnesota, where I live, almost everyone smiles. In some parts of the US and in many countries, you seldom see a Smile. A genuine smile can change everything -- for the customer, your colleagues, and yourself. The user-friendly Leader Guide comes with a flash drive. Participant material includes a 6 x 9" perfect bound participant book, certificate, technique card, and Smile customer service performance standard. View the Smile Brochure here
(View Spanish version) The facilitator guide with the flash drive and over 40 minutes of video is only $999. Participant kits start at $20. You can view the Smile program on our website including a 5-minute video demo in English and Spanish. You can also view all the elements of our program on our website. The introductory start-up special which includes the leaders guide with the flash drive and 25 participant kits is $1,499 with free shipping anywhere in the world.
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| | | | | John Tschohl Service Strategy Seminars
If you want to fire up your team and drive a service culture, use John Tschohl and get your entire leadership team involved. Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom. Visit my speaking site. If you want to use me for a keynote or 1-2 day seminar, contact our Channel Partners all over the world or: Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694 John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636 | | | | | |
| | | | | Live and Virtual Customer Service Certification Seminar in Minneapolis
May 12-15, 2025
Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. John Tschohl does a two-hour service strategy seminar on the first day. "Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each. If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits. Special financing is available if needed. If you register by December 31, 2024, the payments are only $199 a month until paid with $500 down. | | | | | | | | | | | | | | | | | |
