Our next annual Customer Service Certification Seminar is May 12-15, 2025  in Minneapolis next to the Mall of America.  The registration fee will be $2,297. The Early Bird Special of $1,997 expires on January 31. 2025 and saves you $300. If you want to advance your career and credentials this is a huge opportunity. You also earn 18 credits toward your Master of Customer Service Diploma.

View this link for more information on our Certification Seminars.

Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork.

John Tschohl does a two-hour service strategy seminar on the first day. 

"Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each.

We have special group rates at the Marriott Courtyard Bloomington by Mall of America. Only 6 blocks away. The largest mall in the US. Lock in our limited block of rooms now at a special rate. Your credit or debit card is NOT charged until you check-in. Breakfast is included. 

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits.

Special financing is available if needed. If you register by December 31, 2024, the payments are only $399.40 a month until paid.