Speed Critical to Great Service
April 2024
 

In my latest SQI blog, I delve into the critical elements necessary to cultivate a robust service culture, with a special focus on the transformative power of speed. I illustrate the stark contrasts between slow service and the swift efficiencies of leaders like Amazon. Learn how adopting speed can dramatically enhance customer satisfaction and drive significant business growth. Discover our "Speed" training program designed to recalibrate your team's approach to service delivery. Don't miss out on these invaluable strategies that could redefine your service standards.

Learn More

Live and Virtual Customer Service Certification Seminar in Minneapolis
May 20-23

Our annual Customer Service Certification Seminar is May 20-23 in Minneapolis next to the Mall of America. We still have space available. The Early Bird Special of $2,297 expires March 31 If you want to advance your career and credentials this is a huge opportunity. You also earn 18 credits toward your Master of Customer Service Diploma.

View this link for more information on our Certification Seminars.

Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork.

"Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each.

We have special group rates of $119 USD/night at the Marriott Courtyard Bloomington by Mall of America. Only 6 blocks away. The largest mall in the US. It takes 2 days to visit all the stores. There is no sales tax on clothing in Minnesota. Lock in our limited block of rooms now at a special rate. Your credit or debit card is NOT charged until you check in. Breakfast is included. 

Book your group rate for Service Quality Institute

Start Date: Monday, May 20, 2024
End Date: Thursday, May 23, 2024
Last Day to Book for Special Hotel Rates: Sunday, May 5, 2024

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits.

Special financing is available if needed.


John Tschohl in Kenya
June 24-25

Join me in Nairobi Kenya June 24-25 in a 2 day seminar on Service Strategy. The seminar is sponsored by PAC. This is my first live seminar open to the public in Africa in the last few years. I have not been to Kenya in over 6 years.

Learn how to dramatically increase sales, crush your competition, and master the Service Strategy. If you want to learn the secrets of world-class role models like Amazon, Mayo Clinic, Apple, and Wilderness Safari (the most customer-driven firm in Africa and better than Disney). Chewy.com. Metro Bank London then this seminar is for you.

Bring your entire management team.

I look forward to spending time with you, taking photos that you can share, and answering your questions. This seminar will change your entire approach to leadership, strategy, marketing, and sales. Word of mouth is 10 times more powerful than paid advertising and 100 times less expensive. The role models do not spend money on advertising, they thrive on word of mouth.

Join me Monday and Tuesday, June 24-25 in Kenya.

Register Now
https://pac.africa/Events/service-culture-seminar/

If you want me to do a keynote or 1-2 day seminar for your organization please give Carmen Velasco who handles Latin America or myself a call or email. This is a great way to build passion and get your leadership team committed to supporting a Service Strategy. Every presentation is customized to you and your market.

Carmen Velasco
VP of Latin America & North America

Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636


Partners Needed Across the World

We are looking for channel partners in Latin America, U.S., Canada, Russia and CIS, Europe, Asia, the Middle East, and every country in the world. If you or a friend are passionate about Customer Service reach out to Carmen or myself.

We have a new partner in Mexico City, Mexico Tito Zuniga Bellp  Whats App +52-55-4415-7953  titozunigabello@gmail.com

Welcome Tito to our team.

Tito will be attending our May 17-18 Consultant Training and May 20-23 Certification Seminar in Minneapolis. Greater Mexico City has a 21.9 million population and is the 6th largest metropolitan area in the world.

Carmen Velasco
VP of Latin America & North America

Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636

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