Live & Virtual Customer Service Certification Seminar in Minneapolis
May 20-23, 2024
View the Certification Seminar brochure. If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world. Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here. Early Bird Special Rate Through March: With your early enrollment, you will save $503 per person with the reduced one-time fee of only $2,297 for the live in-person experience, and $2,097 per person for the online experience. Payment Plan Option: - Live In-Person experience: an initial payment of $649, and nine monthly installments of $239
- Online experience: one down payment of $539, and nine monthly installments of $229
Pricing starting April 1 is $2,800 The Virtual seminar is $2,600 Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. "Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each. We have special group rates of $119 USD/night at the Marriott Courtyard Bloomington by Mall of America. The largest mall in the US. There is no sales tax on clothing in Minnesota. Lock in our limited block of rooms now at a special rate. Your credit or debit card is NOT charged until you check-in. Breakfast is included. Book your group rate for Service Quality Institute Start Date: Monday, May 20, 2024
End Date: Thursday, May 23, 2024
Last Day to Book for Special Hotel Rates: Sunday, May 5, 2024 If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits. Click here to view our customer service diplomas. | 
