There are many tools a company can use to improve customer service.  In this video blog, John discusses the one that is often overlooked, speed. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. He talks about the three major obstacles that hinder employees from improving speed.  They include: Employee mindset, company policies, and disregard for the customer experience.

Companies can overcome this by creating a service culture focused on speed.  Watch the full Vlog and start working toward a speedy service culture.

John Tschohl - described by Time and Entrepreneur magazines as a customer service guru - presents strategic keynote speeches to companies worldwide.  Contact him at   or