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There's no shortage of great ideas, but rather a shortage of people who believe in themselves. John was interviewed on the radio talk show Asharpe outlook... with Angela Sharpe. He talks about how you can move up in your career.
Practice makes pefect and superior training will make you improve faster. If you want a superior customer service workforce, you need to hire the right people to train your employees and this training must be done on a regular basis. Remember, there is no quick fix and one training program is not going to solve your problems. Practice and repetition are the keys to success.