Moving Up
John Tschohl’s seventh book, MOVING UP, focuses on how to get people to remove self-imposed limitations, see themselves as they can be, set goals, and use visualizations and affirmations to achieve greater success.
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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? 
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There's no shortage of great ideas, but rather a shortage of people who believe in themselves. John was interviewed on the radio talk show Asharpe outlook... with Angela Sharpe. He talks about how you can move up in your career.
Playing at the top of your game—every time!
Practice makes pefect and superior training will make you improve faster. If you want a superior customer service workforce, you need to hire the right people to train your employees and this training must be done on a regular basis. Remember, there is no quick fix and one training program is not going to solve your problems. Practice and repetition are the keys to success.