Avoid Speed Trap Policies

If you want to differentiate your company in the marketplace, then you need to show how you can dramatically deliver service and products faster than your competitors.  Amazon does it.  Apple does it.  Why don’t you?

7 Key Steps Critical to Being a Service Leader

There are a variety of core skills or steps necessary to become a Service leader. Take these 7 skills and implement them into your Customer Service Practices today!

Tips for Providing Quality Service Recovery

I went on a flight last week and you wouldn't believe the service recovery I recieved from my airlines. 

If You Can’t Say Something Nice About Customer Service…COMPLAIN!

Fewer than half of unhappy customers will bring a complaint to your attention. Those who never say anything will tell an average of 11 or more people about their bad experience. It is important that we recognize complaints as opportunities!

The Power of Speed, Price and Convenience

With service leaders everything is built around the customer experience. Top management has made it part of their company mission to have policies that take care of the customer. They know customers who are well taken care of come back and buy more. They know that customers that are given the best service/experience create word of mouth advertising.

There are a few firms understand the need for SPEED. Not many but, a few.  It starts with the web site and the call center. Ask yourself…Do you want customers 24/7?   Do you want to be known as the easiest firm to do business with?



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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?