Awesome Books for Christmas and New Year Gifts
If you want to give Christmas or New Year gifts that have value I suggest you give one of my books away to your employees, family or friends
Customer Service in 2018!
Are you going to copy Amazon in 2018 and deliver great customer service?
I suspect when December is over Amazon will have grown about $40 billion in 2017. Jeff Bezos, the founder, is now the wealthiest person in the world.
Making a Difference in a Competitive World
Meeting top executives of Saudi Airlines and Talal last month I ran into the most customer driven security guard of my entire life. His name is Talal AlHarbi.
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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? 
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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator. 