Use Service Recovery and differentiate your company. Every employee needs to master the 4 skills of Service Recovery to keep loyal over happy customers. John Tschohl discusses these 4 skills that are needed and gives examples of why some businesses have failed while others succeed. 

There's no shortage of great ideas, but rather a shortage of people who believe in themselves. John was interviewed on the radio talk show Asharpe outlook... with Angela Sharpe.  He talks about how you can move up in your career.

Joey Prusak, 19, the store manager at this Dairy Queen provided one of the most exceptional experiences I can recall. Joey is being called a hero after refusing to serve a woman he saw stealing $20 from a blind man who had unknowingly dropped the cash.  Read on for the full story.

Most companies do just enough to get by with their customer service. It’s time to wake up and commit to great customer service. Find out how to make customer service a priority for your business.

The Mayo Clinic in Rochester Minnesota is highly ranked for quality more often than any other academic medical center in the nation. They have received the Best Hospital Award, Leadership Award, Top hospital for delivering the highest quality care, Safety award, Nursing awards, Surgical Quality Improvement Awards and many others.  Their model of care is defined by teamwork, with a group of experts focusing their expertise on one patient at a time