Amazon's 2022 Annual Report - The Most Customer
Service Driven Firm in the World
MAY 2023
 

I have attached my highlighted copy of Amazon's 2022 Annual Report. If you only read the yellow highlights, it will take about 5 -7 minutes.

Amazon is Relentless in its focus on customer service. The letter from Andy Jassy, President and Chief Executive Officer, is really worth reading. He joined Amazon in 1997 when they had only $15 million in sales. He started AWS in 2008, and last year had $80,096 billion in sales and $22,841 billion in profit. AWS is 16% of Amazon's sales. Click the button below to continue reading about Amazon's 2022 annual report.

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Live & Virtual Certification Seminar in Minneapolis
May 22-25, 2023

View the new Certification Seminar brochure.

If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world.

Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here.

Need to book a room? We have special room rates of $85 a night at the La Quinta Inn & Suites by Wyndham. Book a room here

If you need a Visa, it is too late to apply, and you need to participate virtually,

Anyone that attends a virtual Seminar receives FREE admission to a future live in-person Certification Seminar. We conduct a Certification seminar every year, and the next one is May 20-24. 2024.

Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce and teamwork.

"Feelings" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount on the Certification Fees. Feelings participant kits are $21 each, and Leading Empowered Teams are $150 each.

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits.

Click here to view our customer service diplomas.


Smile: A New One Session Program Available June 1

The video filming and editing for Smile is almost complete. We have to make sure the vignettes in the leader guide match the video before we go to print. This is a new one-session program. The video will be 45-50 minutes long.

I believe a smile is the first step in great customer service. In Minnesota, where I live, most people smile. In most organizations, few people smile. The Leader Guide will come with a flash drive and a 6 x 9" perfect bound participant book, certificate, technique card, and Smile performance standard.

Pricing will be $999 for the Facilitator Kit with a flash drive, and participant kits are $20 each. We are offering a 30% discount from June 1 -  August 31.


New Feelings Retail Service Upgraded

We have just finished upgrading the Feelings Service Retail video. It looks like it was filmed yesterday.

  • A new female narrator with a very pleasant voice.
  • New crisp graphics
  • New background video
  • Sharp attractive people of mixed races
  • The program looks brand new!

Watch the video here

The leader guide and participant kit are the same. The video gives new life to our best-selling flagship program.

30% Off Special Through May 31, 2023

  • Video on a flash drive $595 for all 3 sessions. (Normally $850)
  • Video and Facilitator Guide $699. (Normally $999)(Coupon Code: FG30)
  • Introductory Start Up Special with flash drive, leaders guide, and 25 participant kits $1,049 (Normally $1,499) (Coupon Code: StartUp30
  • Participant kits start at $21 each

Take a look at the new video here.


John Tschohl Service Strategy Seminars

Jose Luis Acevedo, our Distributor in Mexico, organized two massive, Relentless service strategy seminars for 2023.

Coba San Lucas - July 22. 2023
with Jose Luis De Alba

Bogota Colombia - July 27, 2023
with Jorge Cesar Orlando (America Empresarial Colombia) 
Phone: +57-310-268-6168  Website: https://americaempresarial.com/john-tschohl/

Contact Jose Luis for more information about both seminars
Email: JoseLuis@plusconsultores.com.mx about both seminars.

What's App: +52-1 33-1410-6000 

If you want to have your entire leadership team to have passion and commitment to the Service Strategy, I encourage you to book me for a keynote 60-90 minutes or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture. Amazon has mastered all of these.

Every presentation is customized. I can do keynotes for 60-90 minutes or a full day or 1-2 day seminars. Seminars can be live or on Zoom. Visit my speaking site.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022, contact:

Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl

John@servicequality.com
Cell/Whats App 1-612-382-5636

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