Live & Virtual Certification Seminar in Minneapolis May 22-25, 2023
View the new Certification Seminar brochure.
If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world. Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here. Need to book a room? We have special room rates of $85 a night at the La Quinta Inn & Suites by Wyndham. Book a room here. If you need a Visa, it is too late to apply, and you need to participate virtually, Anyone that attends a virtual Seminar receives FREE admission to a future live in-person Certification Seminar. We conduct a Certification seminar every year, and the next one is May 20-24. 2024. Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce and teamwork. "Feelings" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount on the Certification Fees. Feelings participant kits are $21 each, and Leading Empowered Teams are $150 each. If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits. Click here to view our customer service diplomas. |