Zambia: The Most Customer-Centric Country in Africa
APRIL 2023 

I am working with the government in Zambia to help them become the most customer-centric and powerful economic power in Africa. The focus is for them to learn and apply a service strategy. I was invited to Zambia by Friday Nyambe, Director General, Office of the President, Republic of Zambia, to Zambia. 

Dr. Oliver Kalabo, Office of the President, Cabinet Office, Republic of Zambia, gave me a live testimonial. You can view it below.

Live & Virtual Certification Seminar in Minneapolis
May 22-25, 2023

View the new Certification Seminar brochure.

If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world.

Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here.

Need to book a room? We have special room rates of $85 a night at the La Quinta Inn & Suites by Wyndham. Book a room here. 

If you need a Visa it is probably too late to apply, and you need to participate virtually,

Anyone that attends a virtual Seminar receives FREE admission to a future live in-person Certification Seminar. We conduct a Certification seminar every year in May.

Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce and teamwork.

"Feelings" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The total facilitator and participant material each person receives is worth $1,871.

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma it gives you 12 credits.

Click here to view our customer service diplomas.

New Feelings Retail Service Upgraded

We have just finished upgrading the Feelings Service Retail video. It looks like it was filmed yesterday.

• A new female narrator with a very pleasant voice.
• New crisp graphics
• New background video
• Sharp attractive people of mixed races
• The program looks brand new!

Watch the video here. 

The leader guide and participant kit are the same. The video gives new life to our best-selling flagship program.

30% Off Special Through May 31, 2023

• Video on a flash drive $595 for all 3 sessions. (Normally $850)
• Video and Facilitator Guide $699. (Normally $999)(Coupon Code: FG30)
• Introductory Start Up Special with flash drive, leaders guide, and 25 participant kits $1,049 (Normally $1,499) (Coupon Code: StartUp30
• Participant kits start at $21 each

Take a look at the new video here.

John Tschohl Service Strategy Seminars

Jose Luis Acevedo, our Distributor in Mexico, organized a massive, Relentless service strategy seminar in Guadalajara on March 23, 2023. About 432 participants and the first live seminar in Guadalajara, a city of 5 million, since the Pandemic started in 2020. Jose Luis De Alba was the sponsor of the seminar. Here is his live testimonial in English and Spanish.

One of the other sponsors of my Relentless Seminar was Jose Maria Hernandez, Director General & President – Grupo Pollo Pepe, in English with Subtitles and Spanish. A customer for over 30 years and one of the most successful franchises in Mexico.

Contact JoseLuis@plusconsultores.com.mx  
What's App +52-1 33-1410-6000 for more engagements in Latin America.

If you want to have your entire leadership team to have passion and commitment to the Service Strategy, I encourage you to book me for a keynote 60-90 minutes or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture. Amazon has mastered all of these.

Every presentation is customized. I can do keynotes for 60-90 minutes or a full day or 1-2 day seminars. Seminars can be live or on Zoom. Visit my speaking site.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022, contact:

Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636

Smile: A New One Session Program Available May or June

We will finalize the video filming for Smile in April and will finish editing in April.  We then have to go to print. This will be a new one-session program. The video will be 45-50 minutes long.

I believe a smile is the first step in great customer service. The Leader Guide will come with a flash drive and a 6 x 9" perfect bound participant book, certificate, technique card, and Smile performance standard.

Pricing will be $999 for the Facilitator Kit with flash drive, and participant kits will be $20 each. We will offer a 30% discount for the first 90 days after it is released. Stay tuned.

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