Empowerment: The Backbone of Great Service
MARCH 2023 

Empowerment is critical to any organization that wants to be a Service Leader. It is the most difficult skill to teach and get employees to use.

Empowerment means all employees have to make fast decisions on the spot in favor of the customer. The fear is that an employee may give away the store. The single goal of every company should be to have over happy customers.

In Bolivia, I sent a lot of products via Federal Express to Marwan El Tine, VP of Service Quality Institute Bolivia.

After 6 weeks, he still does not have the product. I addressed it to him at his hotel with his Suite number. No one seems to understand he is a guest and not the owner of the hotel. I have revised letters and custom papers and he still does not have the product. No empowerment. NO cost to anyone to solve the problem. Continue reading by clicking below.

Live & Virtual Certification Seminar in Minneapolis
May 22-25, 2023

View the new Certification Seminar brochure.

If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world.

Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here.

Need to book a room? We have special room rates of $85 a night at the La Quinta Inn & Suites by Wyndham.  Book a room here. 

If you need an invitation letter for a Visa, let me know. If you have not applied for a visa appointment by March, you will probably not get a visa appointment with the US Embassy in time to make the seminar's dates.

The Certification Seminar is also virtual. Anyone that attends a virtual Seminar receives FREE admission to a future live in-person Certification Seminar. We conduct a Certification seminar every year in May.

Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, empowerment, coaching and teamwork.

"Feelings" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The total facilitator and participant material each person receives is worth $1,871.

Advance Your Career and Earn a Graduate of Customer or Masters of Customer Service Diploma

Use our Customer Service Diplomas to advance your career. We have two Diplomas, The Graduate of Customer Service, which requires 7 programs with at least 28 credits. If you do this online, each course is $97 and for all 7 is only $679, and the Master of Customer Service, which requires 9 programs and 48 credits, is another $194 more for a total investment of  $873. With the May 22-25 Certification Seminar, you earn 18 credits.

Personal Development, Success and Career Advancement

We have developed a new website MyPersonalSuccess.com that will help individuals move up in their careers and become more competitive for career advancements and increased income.

I have partnered with Dr. Jim Harrington the guru of quality and process improvement. Rather than wait for your company to invest in your future, take advantage of the learning tools we have at very affordable rates. From the comfort of your home 24/7, you can build yourself and advance your career and income.

This is an opportunity to invest in your future at a pace you can manage and afford. 

John Tschohl Service Strategy Seminars

Jose Luis Acevedo, our Distributor in Mexico, has a Relentless service strategy seminar in Guadalajara on March 23, 2023. Jose Luis has sponsored over 20 seminars with me in Mexico. JoseLuis@plusconsultores.com.mx  
Whats App +52-1 33-1410-6000

If you want to have your entire leadership team to have passion and commitment to the Service Strategy, I encourage you to book me for a keynote 60-90 minutes or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture. Amazon has mastered all of these.

Every presentation is customized. I can do keynotes for 60-90 minutes or a full day or 1-2 day seminars. Seminars can be live or on Zoom. Visit my speaking site.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022, contact:

Carmen Velasco, VP Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636

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