Live & Virtual Certification Seminar in Minneapolis
May 22-25, 2023
View the new Certification Seminar brochure.
If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world.
Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here.
Need to book a room? We have special room rates of $85 a night at the La Quinta Inn & Suites by Wyndham
If you need an invitation letter for a Visa, let me know. If you have not applied for a visa appointment by February, you will probably not get a visa appointment with the US Embassy in time to make the seminar's dates.
The Certification Seminar is also virtual. Anyone that attends a virtual Seminar receives FREE admission to a future live in-person Certification Seminar. We conduct a Certification seminar every year in May.
Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, empowerment, coaching and teamwork.
"Feelings" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The total facilitator and participant material each person receives is worth $1,871.