Creating a Service Culture Benefits

There are so many financial benefits to creating a real service culture. You dramatically increase the value of the business. Significantly more than any competitor. Sales will be light years ahead of your competition. Market share will have a dramatic increase.

Every year in January, I like to share the financial impact of the $9000 I invested in service leaders in May 2003. The $9,000 as of January 1, 2023 is worth $102,754. This is almost 20 years ago, I invested $1000 in the following nine companies that were service leaders at that time. I wanted to see what really happens to stocks if you deliver great customer service. All the dividends have been reinvested since May 2023 in the respective stocks. What I did not realize at the time is most of these firms would not be Relentless. Read more below. 

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New Website focusing on Personal Growth, Success and Advancement

We have developed a new website that will help individuals move up in their careers and become more competitive for career advancements and increased income.

Dr. H, James Harrington, Mr. Process Improvement and the guru of Quality is developing this website with SQI.

With more than 40 years of experience with IBM as a project manager. After leaving IBM he was CEO of three separate organizations that developed to the point that they were sold to a major company based on their innovative design concepts. His international experience was a result of an be the advisor to the Chinese Government Quality Organization for 15 years, ten years as a principal at Ernst & Young as the National Performance Improvement Specialist,

Jim has 60 books published in many languages including English, Chinese, Japanese, Russian, Jewish, aerobic, French, Portuguese, and Spanish.

He is now 94 years old and believes strongly that “A people-building philosophy creates success. A people using philosophy is a downward spiral to failure. America’s strength is as people not in its technologies. I don’t believe in theories. I believe in results.”

Preparing You for Success to get Promoted and Earn More Money

Many individuals are entering the workforce with a large outstanding educational debt on their backs and are looking to build retirement savings that are in excess of $1.5 million to just meeting these needs requires a very aggressive and effective career cycle. Our system will lead and guide you to minimize your risk of failure. While increasing your enjoyment of success.

Use our Customer Service Diplomas to advance your career. We have two Diplomas, The Graduate of Customer Service, which requires 7 programs with at least 28 credits and the Master of Customer Service, which requires 9 programs and 48 credits.

Certification Seminar in Minneapolis May 22-25, 2023 Virtual and In-Person

Our next Certification seminar is May 22-25, 2023, in Minneapolis, Minnesota. It will be both virtual and in-person using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams for an Awesome Customer Experience is a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 80% discount off your seminar prices.

Both programs are instructionally designed. All our programs are built around discovery learning. This means 80% of the time is a group discussion, not a facilitator talking. The programs are easy for you to facilitate. Learn with the brochure here.

If you need a visa, it is best to apply early. It might take up to 4 months to get a visa appointment. The US Embassy is super slow. If you need an invitation letter, let me know. All virtual participants are allowed to attend a future in-person Certification Seminar at no cost. 

Register or find additional information here.

John Tschohl Service Strategy Seminars

Jose Luis Acevedo, our Distributor in Mexico has a Relentless service strategy seminar in Guadalajara on March 23, 2023. Jose Luis has sponsored over 20 seminars with me in Mexico.  
Whats App +52-1 33-1410-6000

If you want to have your entire leadership team to have passion and commitment to the Service Strategy, I encourage you to book me for a keynote 60-90 minutes or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.

Every presentation is customized. I can do keynotes for 60-90 minutes or a full day or 1-2 day seminars. Seminars can be live or on Zoom. Visit my speaking site.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022, contact:

Carmen Velasco, VP Latin America & North America
Whats App 1-619-862-7694

John Tschohl
Cell/Whats App 1-612-382-5636


A new one-session program; A First Impression Can Change Everything. A smile is the first step in great customer service. Our expected release date is February 2023. We have now started the video production. We will complete the design this month for the book cover, leader guide and support materials. We have also begun translating the program into Spanish. I believe packaging is everything. Finally, we have to go to print and duplication. It is like building a new plane from scratch in 6 months. We then have to put the program into Spanish, Russian, Greek, Bulgarian, Chinese, Azerbaijan, Georgian, German and Indonesian. All of our programs are instructionally designed so a person on your staff can easily facilitate Smile.

If you want more information on Smile let your SQI channel partner know or reach out directly to SQI.

Channel Partners Needed in 2023 Across the World

SQI is expanding all over the world. We are looking for individuals and firms that are passionate about customer service and want to offer my seminars and products to their clients. An investment for inventory is needed. SQI offers financing with no interest. Click here for more details.

Carmen Velasco, VP Latin American
Whats App 1-619-862-7694

John Tschohl
Cell/Whats App 1-612-382-5636

SQI In The Media

Recognition is Critical
Call Center Times

The Need for Speed
Today’s Restaurant

Writing a “Relentless” Service Culture Plan
Retail Observer

Customer Service Heroes: Companies That Go the Extra Mile
CSM Magazine

The Need for Speed
HCM Sales

Writing a “Relentless” Service Culture Plan
Call Center Times

Why the Need for Speed is so important now
Today’s Restaurant

Reviewing Employee Performance
American Fastener Journal

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