Five New Programs in Development with Special Pricing Ending November 15, 2023 1. Leading Empowered Team for An Awesome Customer Experience will be ready to ship by the end of November.
I have spent the last several months upgrading the two-day seminar. The focus is on Empowerment, Coaching & Feedback, Teamwork, and How to Create a Better Customer Experience. Pat Porras, our top trainer who does our Certification Seminars helped me with the updates. Most clients prefer SQI channel partners to facilitate. Reach out to Carmen Velasco for Latin America at Carmen@servicequality.com and John Tschohl at john@servicequality.com for our Certified Trainers in your region. Anyone that orders this program in 2022 will receive a free Leaders Guide and PowerPoint with your order of 15 participant kits or more. Use coupon code $500 (Through December 31, 2022) 
2. Empowerment: A Way of Life
The video has been updated! You will love it. Is available now in English, Spanish and Russian. The leader’s guide and participant material are the same. There is a 14-minute demo on our website in English, Spanish, and Russian. It now looks like the video was filmed yesterday. Very current. The video is in the upper right-hand corner of the link. Empowerment: A Way of Life is implemented in 2 sessions of 2-3 hours each and 3-4 hours in developing countries. Empowerment is the most difficult skill to teach employees. You will never be a service leader without empowerment. It typically takes 2 miracles at one time to get an employee to spend $10. Most employees fear they will be fired if they make an empowered decision. There are too many weird things that happen each day that employees need to make fast decisions on behalf of the customer to keep them happy. The goal of every organization should be to have overly happy customers. If this happens, you don’t need to worry about the competition. I estimate that 80% of all empowered decisions cost less than $25, and many have zero cost. Most employees love and worship rules, policies, and procedures. I have never met a CEO who did not believe in Empowerment. Companies spend a fortune on marketing. Of which 50% is wasted. Nobody knows which half. Empowerment is very powerful but has to happen with your front-line employee who have 99% of the customer contact. Save $500 with a 33% discount (Special Price of only $999 on our Introductory Start-Up Special for 25 participants) and free shipping worldwide through November 15, 2022. Use coupon code $500 - Introductory Start-up 3. Speed
This video has also been upgraded. It looks like it was filmed yesterday. You can view the first 14 minutes of the video. We have the program ready in English, Spanish, and Russian videos ready. The leader’s guide and participant material are the same. The video is in the upper right-hand corner of the link. Speed is implemented in 2 sessions of 2-3 hours each and 3-4 hours in developing countries. Speed means how you shrink the time by 90% or more. To go from 12 days to 11 days is not speed. To go from 12 days to 6 hours is speed. We have several problems with Speed. First, the mindset of employees is slow. There is no empowerment. Then company policies and procedures further slow everything down. If an employee has 4 days to complete a task, they wait until the 4th day, and then they say I didn’t know there would be traffic today or that it would rain or snow. Amazon built a business around Speed. Why not train your entire staff on Speed and become another Amazon? Save $500 with a 33% discount (Special Price of only $999 on our Introductory Start-Up Special for 25 participants) and free shipping worldwide through November 15, 2022. Use coupon code $500 - Introductory Start-up 4. Loyal for Life/Service Recovery
This is a one-session program. We have upgraded the video, so it looks like it was filmed yesterday. View more details. The 12-minute demo is on the top right corner of the link. On our website, you can view each program part of the video, leader guide, participant book, technique card, and certificate. Every organization makes mistakes. Most employees lie and run for cover when there is a problem. We teach 4 skills that every employee should master. The video is now available in English. We will have Spanish and Russian within 2 -3 weeks Act Quickly Take Responsibility Be Empowered Compensate Save $400 a 33% discount (Special Price of only $799 on our Introductory Start-Up Special for 25 participants) and free shipping worldwide through November 15, 2022. The coupon code is $400 Introductory Start-up I also have a book called Loyal for Life. 5. Smile
This is a new one-session program; A First Impression Can Change Everything. In Minnesota, where I live, most people smile. This does not happen across the world. We started production on Smile on August 2. I have the first draft of the new participant book and expect the video script any day. Our expected release date is January 2023. We have to script the participant book, video, leader guide, and support materials and then hire the talent, film the video and edit it. The design is another critical element. I believe packaging is everything. Finally, we have to go to print and duplication. It is like building a new plane from scratch in 5 months. We then have to put the program into Spanish, Russian, Greek, Bulgarian, Chinese, Azerbaijan, Georgian, German and Indonesian. All of our programs are instructionally designed so a person on your staff can easily facilitate Smile. Anyone ordering the 3-year service culture plan before December 31, 2022, will receive Smile at no cost as part of their Service Culture plan. With the 3-year service culture plan, you get 3 new programs a year for 3 years. For 100 -499 employees, the per-person fee is only $127 a year. It includes the facilitation of Leading Empowered Teams for An Awesome Customer Experience and Coaching for Success plus free Train the Trainer seminars, facilitator, and participant material. The price goes down to $41 a person for volume. This is 3 programs a year. We discount pricing by over 50%. To help you get started on the service culture plan, we will give you the pricing for the first employee program at 1/3 of the annual service culture plan. This is over a 65% discount. Select any of our programs for the entire workforce. If you have 100-499 employees, your price is $42.33. If you have 500-2,499, your price is only $26.67. You then have 90 days after the kickoff to decide if you want to move forward with the heavily discounted 3-year service culture plan. | 
