SQI September 2022 Newsletter

New Programs and Upgrades of our Customer Service Programs

Service Quality Institute is spending a lot of money and time upgrading our programs so you have the best material in the world to use. Take a look at the recent changes in our latest post by clicking the button below 

New and Upgraded Customer Service Programs

Word of Mouth

Word of Mouth advertising is free. It is all built around great customer service. When Feelings was created in 1979 it was founded on a very simple concept. When you deliver awesome customer service customers come back and bring their friends. When you deliver poor customer service there is NO positive word of mouth and customers do not return. Today with the Internet thousands of people can hear about a bad experience. What most firms have going for them is their competition is just as bad.

COVID gave most firms in the world to give up on customer service. Across the world customer service is very weak. In the US most CEOs believe they deliver great service while about 98% of customers think it is lousy. They use their fake surveys which few people complete and management does nothing with. Surveys make HR feel important.

If you want to have rapid growth then start training everyone on customer service with something new and fresh every 4 months.

Coaching for Success and Reducing Employee Turnover

Over 50% of employees leave because of their manager. Most managers believe money is the only thing that motivates employees. Few realize the power of recognition and know how to use it. Coaching for Success is available online and can be facilitated in-house by SQI or your own staff. If you want to learn how to keep employees and improve performance take a look at Coaching for Success

John Tschohl Creating Passion for Customer Service Seminars

If you want to have your entire leadership team to have passion and commitment to the Service Strategy, I encourage you to book me for a keynote 60-90 minutes or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.

Every presentation is customized. I can do keynotes for 60 -90 minutes or a full day or 1-2 day seminars. Seminars can be live or on Zoom. Visit my speaking site.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022, contact:

Carmen Velasco, VP Latin America & North America
Whats App 1-619-862-7694

John Tschohl

Cell/Whats App 1-612-382-563

Certification Seminar in Minneapolis May 22-25, 2023 Virtual and In-Person

Our next Certification seminar is May 22-25, 2023, in Minneapolis, Minnesota. It will be both virtual and in-person using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams is a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 80% discount off your seminar prices.

Both programs are instructionally designed. All our programs are built around discovery learning. This means 80% of the time is group discussion, not a facilitator talking. The programs are easy for you to facilitate.

If you need a visa, it is best to apply early. The US Embassy is super slow. If you need an invitation letter, let me know. All virtual participants are allowed to attend a future in-person Certification Seminar at no cost. 

Register or find additional information here.

SQI In The Media

Become Indispensable and Extraordinary
American Fastner Journal

Five Steps to Getting Great Customer Service
Retail Observer

Complaints are Opportunities
Call Center Times

Reviewing Employee Performance
Today’s Restaurant

Drive your Business by Empowering Your Employees
Today’ Restaurant

John Tschohl TV interview in Baku, Azerbaijan
June 9, 2022

Anastasiya Lavrina, CBC TV
Baku, Azerbaijan

Relentless Role Models
American Fastener Journal

See All Media Articles


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