SQI August 2022 Newsletter

Is Training Employees on
Customer Service Really Necessary?

Most organizations are reluctant to spend the time and money training their employees on customer service. In the world, most employees are young. Employee turnover averages 20-30% in most companies. The fear of training an employee and then they leave in 60 days discourages most companies from investing in the education of their employees.

There are virtually no high schools, colleges, or technical schools that teach the skills of superior customer service. Previous employers have not spent any time or money training employees on customer service. This means almost all the new employees you hire will have never been trained in customer service.

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Online Learning 12 Customer Service Programs To Choose From

SQI has 12 online learning customer service programs you can use. If you have individuals that need tailored learning, you have a variety of customer service programs to choose from. They are affordable, starting at $97 and dropping in price to $19 a person for volume. Each course allows a free preview.

Sometimes you only want to train one or two people. Online learning can be a much more affordable option. Online learning allows you to use our courses 24/7 at times convenient to you and your employees. If you want to improve your own customer service skills, this is an affordable and terrific way to build your credentials and value in your organization.

You can also use this for our free Diploma Program to advance your career. Included free when you have completed Graduate of Customer Service, which includes 7 programs with 28 credits, and Master of Customer Service with 9 programs and 48 credits. Earn a Diploma for a fraction of the price your local University charges for a Diploma. Only $97 per course.

Smile - A First Impression Can Change Everything

We are making major improvements to some of our customer service programs to make them more relevant, and we are developing a new program called Smile - A First Impression Can Change Everything. starting which we started writing August 2. It will be available for use in January.

Smile, I think it is so simple, but so many people do NOT smile. You cannot send out an email telling employees to smile and expect them to change. It is so simple. In Minnesota, where I live, most people smile. We call Minnesota Nice. Most employees do NOT smile, which I think takes 1-2 seconds and does not cost money.

Smile will be a one-session program taught in the US in 2 hours and in developing countries in 3-4 hours.

It will have a user-friendly leader guide, video, and participant book perfect bound with a Certificate, Smile technique card, and Smile performance standard. It will take about 90 days to get everything written. Then we have to film the program and design all components. Then we can finally go to print. Look for a release date in January.

Leading Empowered Teams for an Awesome Customer Experience will have a new look and updated content.

Here is the new cover.

The final new product will be available by the first part of September. The new name is Leading Empowered Teams for an Awesome Customer Experience. We have kept pricing the same for the last several years. There is no video with this 2-day seminar. We will also have a new PowerPoint presentation

Empowerment: A Way of Life video has been totally upgraded. A new look. New graphics, a new narrator, and lots of new cover videos. Now it looks like it was filmed in 2022. Here is a 10-minute Empowering Employees demo video. The Russian, Spanish, and Bulgarian versions will be available by October 1.

Speed is the next program we are working on. The new video will be ready by September 10. Here are the first 15 minutes of the new video

Loyal for Life, Remember Me, Exceptional Service, and Feelings videos will all be improved this year.

Service Quality Institute is spending a lot of time and money upgrading programs, so we have state-of-the-art programs for you.

John Tschohl Service Strategy Seminars

If you want to have your entire leadership team to have passion and commitment to the Service Strategy, I encourage you to book me for a keynote or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.

Every presentation is customized. I can do keynotes for 20-60 minutes or a full day or 2-3 day seminars. 

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote.  If you want to use me for a keynote or 1-2 day seminar in 2022, contact:

Carmen Velasco, VP Latin America & North America
Whats App 1-619-862-7694

John Tschohl

Cell/Whats App 1-612-382-5636

Certification Seminar in Minneapolis May 22-25, 2023 Virtual and In-Person

Our next Certification seminar is May 22-25, 2023, in Minneapolis, Minnesota. It will be both virtual and in-person using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 80% discount off your seminar prices.

Both programs are instructionally designed. All our programs are built around discovery learning. This means 80% of the time is group discussion, not a facilitator talking. The programs are easy for you to facilitate.

If you need a visa, it is best to apply early. The US Embassy is super slow. If you need an invitation letter, let me know. All virtual participants are allowed to attend a future in-person Certification Seminar at no cost. 

Register or find additional information here.

SQI In The Media

Reviewing Employee Performance
Today’s Restaurant

Drive your Business by Empowering Your Employees
Today’ Restaurant

John Tschohl TV interview in Baku, Azerbaijan
June 9, 2022

Anastasiya Lavrina, CBC TV
Baku, Azerbaijan

Relentless Role Models
American Fastener Journal

Drive Your Business by Empowering Your Employees

How to become Indispensable and Extraordinary – Prepare to Fail
Today’s Restaurant

Become Indispensable and Extraordinary!

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