We are making major improvements to some of our customer service programs to make them more relevant, and we are developing a new program called Smile - A First Impression Can Change Everything. starting which we started writing August 2. It will be available for use in January.
Smile, I think it is so simple, but so many people do NOT smile. You cannot send out an email telling employees to smile and expect them to change. It is so simple. In Minnesota, where I live, most people smile. We call Minnesota Nice. Most employees do NOT smile, which I think takes 1-2 seconds and does not cost money.
Smile will be a one-session program taught in the US in 2 hours and in developing countries in 3-4 hours.
It will have a user-friendly leader guide, video, and participant book perfect bound with a Certificate, Smile technique card, and Smile performance standard. It will take about 90 days to get everything written. Then we have to film the program and design all components. Then we can finally go to print. Look for a release date in January.
Leading Empowered Teams for an Awesome Customer Experience will have a new look and updated content.
Here is the new cover.
The final new product will be available by the first part of September. The new name is Leading Empowered Teams for an Awesome Customer Experience. We have kept pricing the same for the last several years. There is no video with this 2-day seminar. We will also have a new PowerPoint presentation
Empowerment: A Way of Life video has been totally upgraded. A new look. New graphics, a new narrator, and lots of new cover videos. Now it looks like it was filmed in 2022. Here is a 10-minute Empowering Employees demo video. The Russian, Spanish, and Bulgarian versions will be available by October 1.
Speed is the next program we are working on. The new video will be ready by September 10. Here are the first 15 minutes of the new video.
Loyal for Life, Remember Me, Exceptional Service, and Feelings videos will all be improved this year.
Service Quality Institute is spending a lot of time and money upgrading programs, so we have state-of-the-art programs for you.
