Amazon and Home Depot 2021 Annual Reports MAY 2022
Two service leaders worth following are Amazon and Home Depot. You can learn a lot from their annual reports. I believe you learn from the best. Two firms worth benchmarking yourself against. Your leadership team should study the thinking and execution of plans laid out in the report. See the two annual reports in my article below.
Ethiopian Airlines Tewolde GebreMariam Retired CEO
Tewolde GebreMariam has stepped down as chief executive of Ethiopian Airlines following a long period of success. Tewolde implemented my seminars and service culture plan in 2013. Ethiopian Airlines is one of our best and biggest customers. Ethiopian Airlines was named our client of the year in 2015. A 37-year company veteran, GebreMariam’s leadership and vision made the airline a customer-driven airline.
Ethiopian quadrupled in size between GebreMariam taking charge in 2011 and the last full pre-pandemic year in 2019, growing from a fleet of 33 aircraft carrying three million passengers to one with a fleet of 130 aircraft carrying 13 million passengers. It is the most successful and most profitable airline in Africa. I will miss Tewolde but I am still in touch with him.
John Tschohl Service Strategy Seminars
If you want to have your entire leadership team have passion and commitment to the Service Strategy I encourage you to book me for a keynote or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.
In August I will be in Bolivia. Marwan El Tine has moved back to Bolivia and is now managing SQI in Bolivia. We have a new consultant Cochabamba Bolivia. Santi Barrdo has joined our team. His email is firstname.lastname@example.org. His cellphone is +591-7690-9985.
My 8 books can be used to reinforce the message I deliver. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022 or 2023 contact: Marina Lukyantseva, VP CIS & Russia Marina@servicequality.com Whats App +1-408-637-8730
Certification Seminar in Minneapolis May 22-25, 2023 Virtual and In-Person
Our next Certification seminar is on May 22-25, 2023 in Minneapolis, Minnesota. It will be both virtual and in-person using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 80% discount off your seminar prices.
I just facilitated both programs for the April Certification. What I learned is that the 2 programs are exceptionally well instructionally designed. All our programs are built around discovery learning. This means 80% of the time is group discussion, not a facilitator talking.
If you need a visa it is best to apply now. The US Embassy is super slow. If you need an invitation letter let me know. All virtual participants are allowed to attend a future in-person Certification Seminar at no cost. We had participants from the Virgin Islands and Zimbabwe that attended virtually and now both get free registration in the May 2023 Certification Seminar