SQI April 2022 Newsletter

The Power of Service Recovery
APRIL 2022
 

Everyone screws up. The problem is what you do to keep the customer from defecting. Often "I am sorry" will work. If you have a monopoly "I am sorry" is fine. Most of us have competition and the cost of losing a customer is huge. Very few people know the cost of a defection so if you have a bank, retail store, gym, hair salon, or thousands of other businesses what is the real cost of a losing a customer?

Continue Reading

Certification Seminar in Minneapolis April 25-28, 2022 Virtual and In-person

Our next Certification seminar is on April 25-28, 2022 in Minneapolis, Minnesota. It will be both virtual and in-person using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.

There is no sales tax on clothing in Minnesota and almost everything in Minnesota is less expensive than in other parts of the US and the world. Bring an empty suitcase to handle all the great buys while in Minnesota.

If you need a visa it is too late to apply but you can attend virtually. All virtual participants are allowed to attend a future in-person Certification Seminar at no cost.  

Register or find additional information here.


John Tschohl Service Strategy Seminars

If you want to have your entire leadership team have passion and commitment to the Service Strategy I encourage you to book me for a keynote or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.

Every presentation is customized. On June 9 I am doing an open seminar in Baku, Azerbaijan. Live and in person. Join me in Baku.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022 or 2023 contact:

Marina Lukyantseva
, VP CIS & Russia 
Marina@servicequality.com
Whats App 1-408-637-8730

Carmen Velasco, VP Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl

John@servicequality.com
Cell/Whats App 1-612-382-5636


Channel Partners Passionate About Customer Service Needed Across the World

SQI is growing across the world. We are looking for individuals and firms that are passionate about customer service and want to offer my seminars and products to their clients. A small investment for inventory is needed. SQI offers financing with no interest. Click here for more details.

Reach out to Carmen Velasco for Latin America and North America. For Russia and CIS contact Marina Lukyantseva.

In The Media

Five Steps to Getting Great Customer Service
Call Center Times

Get an Edge with Customer Service Training
Today’s Restaurant

9 Steps to Retaining Employees
Retail Observer

Speed Sells
Call Center Times

9 Steps to a Service Culture
American Fastener Journal

Hire Sled Dogs
Snow Magazine

Hiring the Right Team for Your Business
Call Center Times

Hire Dogs that want to Pull the Sled
Todays Restaurant

Relentless Role Models
Retail Observer

Hiring the Right Team for Your Business
Call Center Times

See All Media Articles

 

Copyright © 2022 Service Quality Institute. All Rights Reserved.
Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420
unsubscribe