Everyone screws up. The problem is what you do to keep the customer from defecting. Often "I am sorry" will work. If you have a monopoly "I am sorry" is fine. Most of us have competition and the cost of losing a customer is huge. Very few people know the cost of a defection so if you have a bank, retail store, gym, hair salon, or thousands of other businesses what is the real cost of a losing a customer?
Certification Seminar in Minneapolis April 25-28, 2022 Virtual and In-person
Our next Certification seminar is on April 25-28, 2022 in Minneapolis, Minnesota. It will be both virtual and in-person using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.
There is no sales tax on clothing in Minnesota and almost everything in Minnesota is less expensive than in other parts of the US and the world. Bring an empty suitcase to handle all the great buys while in Minnesota.
If you need a visa it is too late to apply but you can attend virtually. All virtual participants are allowed to attend a future in-person Certification Seminar at no cost.
If you want to have your entire leadership team have passion and commitment to the Service Strategy I encourage you to book me for a keynote or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.
My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022 or 2023 contact: Marina Lukyantseva, VP CIS & Russia Marina@servicequality.com Whats App 1-408-637-8730
Channel Partners Passionate About Customer Service Needed Across the World
SQI is growing across the world. We are looking for individuals and firms that are passionate about customer service and want to offer my seminars and products to their clients. A small investment for inventory is needed. SQI offers financing with no interest. Click here for more details.
Reach out to Carmen Velasco for Latin America and North America. For Russia and CIS contact Marina Lukyantseva.