Two Service Leaders Who Own and Dominate Their Markets Through a Service Strategy FEBRUARY 2022
Very few companies understand the power of the Service Strategy. It is the most powerful tool for rapid growth. market dominance and record sales and profits. In the US most firms believe they deliver awesome service and almost no one can name even 5 service leaders. Many spend a fortune on their stupid customer satisfaction surveys that few people complete and rarely does the feedback make an impact. The surveys make the HR department and CEO feel good.
We are going to cover two firms that have provided Relentless Customer Service. Continue reading by clicking the button below.
Certification Seminar in Minneapolis April 25-28, 2022 Live and Virtual
Our next Certification seminar is April 25-28, 2022 in Minneapolis, Minnesota. It will be both live and virtual using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.
There is no sales tax on clothing in Minnesota and almost everything in Minnesota is less expensive than in other parts of the US and world. Bring an empty suitcase to handle all the great buys while in Minnesota.
If you need a visa invitation please send John Tschohl an email, John@servicequality.com with your name, contact information, passport number with an expiration date, and your birth date. U.S Embassies are super slow and provide awful customer service. If you need a visa I suggest you request a visa invitation letter now and apply now. Anyone applying after February for a Visa will not get it in time. This gives you 2 1/2 months. The U.S Embassies live in the stone age and are using COVID as an excuse to provide slower service.
Sometimes you only want to train one or two people. Online learning can be a much more affordable option. Online learning allows you to use our courses 24/7 at times convenient to you and your employees. With COVID and the restrictions on classroom training, online learning is a viable option. If you want to improve your own customer service skills this is an affordable and terrific way to build your credentials and value in your organization.
You can also use this for our free Diploma Program to advance your career. Included free when you have completed Graduate of Customer Service which includes 7 programs with 28 credits and Master of Customer Service with 9 programs and 48 credits. Earn a Diploma for a fraction of the price your local University charges for a Diploma. Only $97 per course.
John Tschohl Service Strategy Seminars
If you want to have your entire leadership team to have passion and commitment to the Service Strategy I encourage you to book me for a keynote or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.
Every presentation is customized. I can do keynotes for 20-60 minutes or full day or 2-3 days seminars. On February 1 I did a seminar in Dominica at 7:30 am on Zoom and later that day at midnight a seminar in Zimbabwe using Teams. On May 6 I am doing an open seminar in Baku, Azerbaijan.
My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022 contact: Marina Lukyantseva, VP Russia Marina@servicequality.com Whats App 1-408-637-8730
SQI is expanding all over the world. We are looking for individuals and firms that are passionate about customer service and want to offer my seminars and products to their clients. A small investment for inventory is needed. SQI offers financing with no interest. Click here for more details.
Reach out to Carmen Velasco for Latin America and North America. For Russia and CIS contact Marina Lukyantseva.
Are You Passionate About Customer Service?
We are looking for organizations that are passionate about customer service and want to build market share and market dominance by creating a service culture with management and the total workforce. We want organizations serious about being a leader in their industry.
Service Quality Institute has the technology and strategy to help you implement our proven process for creating a service culture. It’s all about a long-term strategy and flawless execution by every employee and the leadership team.
Almost all your competitors believe they already deliver superior customer service while their customers would totally disagree. This is a strategy that is almost impossible to copy and gives you a 10-20 year lead time over your competition.
The investment is inexpensive per person, but it has to be a lifetime commitment. You must be Relentless.
Our focus is on changing the behavior and attitudes of your entire workforce and developing a leadership team focused on crushing your competition with a service strategy.