Warren Buffett on Success and Customer Experience JANUARY 2021
Warren Buffett on success and customer service and the customer experience. About 16 minutes and worth your time. Buffet is one of the most successful investors and wealthiest people in the world. He is 91 years old and has no plans to retire. His net worth is over $107 billion. Watch his video on my blog below:
I have attached a link for the Costco 2021 Annual Report for their Fiscal Year ending August 29. 2021. I have highlighted in yellow my comments. Will take you only a few minutes to read my yellow highlights.
Sales were $192 billion with $5 billion in profit. 300,000 employees across the globe. They have 828 locations as of December 31. 2021.
Costco understands quality, price, speed, and everything is guaranteed. They are Relentless. I am an executive member out of 25.6 million The average sales per warehouse is $217 million. In October I bought 3 Spider sweaters for $29.99 each. In Vail, I would pay $125 for the same sweaters.
In May 2003 I invested $9,000 in nine service leaders. Costco was one of those firms. It is now worth $23,374 as on December 31. The stock of Walmart which owns Sam's Club a direct competition of Costco is only $3,774. Sam Walton founded Walmart based on price and customer service. In 2000 Walmart dropped its focus on superior customer service but Costco has remained Relentless. The annual dividends exceed $500 on my $1000 investment at Costco. Charlie Munger age 97 is on the Board of Directors. He is Vice-Chairman of Berkshire Hathaway, Warren Buffett's company. Warren is 91. I personally see no benefits or upside to retiring.
John Tschohl Service Strategy Seminars
If you want to have your entire leadership team to have passion and commitment to the Service Strategy I encourage you to book me for a keynote or 1-2 day seminar. This means owning and dominating the market. I share with clients the Proven Process for Driving a Service Culture.
Every presentation is customized. I can do keynotes for 20-60 minutes or full day or 2-3 days seminars. In December I did a 2-hour seminar in Vietnam on Zoom. On May 6 I am doing an open seminar in Baku, Azerbaijan.
My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2022 contact: Marina Lukyantseva, VP Russia Marina@servicequality.com Whats App 1-408-637-8730
SQI has 12 online learning programs you can use. If you have individuals that need tailored learning you have a variety of programs to choose from. They are affordable starting at $97 and dropping in price to $19 a person for volume. Each course allows a free preview.
Sometimes you only want to train one or two people. Online learning can be a much more affordable option. Online learning allows you to use our courses 24/7 at times convenient to you and your employees. With COVID online learning might be necessary.
You can also use this for our free Diploma Program to advance your career. Included free when you have completed 7 programs with 28 credits.
Certification Seminar in Minneapolis April 25-28, 2022 Live and Virtual
Our next Certification seminar is April 25-28, 2022 in Minneapolis, Minnesota. It will be both live and virtual using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.
There is no sales tax on clothing in Minnesota and almost everything in Minnesota is less expensive than in other parts of the US and world. Bring an empty suitcase to handle all the great buys while in Minnesota.
If you need a visa invitation please send John Tschohl an email, John@servicequality.com with your name, contact information, passport number with an expiration date, and your birth date. U.S Embassies are super slow and provide awful customer service. If you need a visa I suggest you request a visa invitation letter now and apply now. Anyone applying in February will not make it in time. This gives you 3 1/2 months. The U.S Embassies live in the stone age and are using COVID as an excuse to provide slower service.
SQI is expanding all over the world. We are looking for individuals and firms that are passionate about customer service and want to offer my seminars and products to their clients. A small investment for inventory is needed. SQI offers financing with no interest. Click here for more details.
Ravin Lama in Mauritius has just joined our team as a Consultant. His cell is +230 525 34050 His email is Ravin.email@example.com The population on the island is 1.3 million. If you live or have offices in Mauritius reach out to Ravin.