SQI December 2021 Newsletter

Remember and Using a Customer's Name

Customer service has many elements that allow you to deliver superior customer service. I believe your name is a precious possession and when a company uses your name it elevates the customer experience. People value their names and the capital they bring to any conversation, interaction, or relationship. People love to hear their names. More than any other word in any language, their names often sound best to their own ears. It gives them a jolt when recognized by a friend or acquaintance. That recognition almost always generated an immediate, positive reaction that affects the upcoming experience for the better.  

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Remember Me Customer Service Program
Special Pricing Save $399 29% Off

SQI has Remember Me, a customer service program you can use to train all your employees on the skills of why and how to remember and use a customer's name. It is designed for your total workforce. I believe every employee needs to be involved in the skill training. Remember Me dramatically improves your employee's ability to remember and easily use a customer's name and overcome roadblocks to remembering - significantly improving their overall customer experience. View the  English brochureSpanish brochure, and Russian brochure.

Using a customer's name is part of their overall customer service experience. Mastering Remember Me will:

  • Build a brand around customer care.
  • Provide a higher level of customer experience than your competitors.
  • Master a skill that will get customers to return again and again.

You can personally use Remember Me online or in-house. Remember Me - Service Quality Institute (customer-service.com)

Online Version is available with over 4 hours of training where you or your employees can learn at your own time. The normal investment is $97 a person Special pricing through January 16, 2022, is $77 a person. Volume pricing goes as low as $19 a person. Use coupon code: RememberMe77

In-house with live training it is implemented in 2 sessions of 2-3 hours each (3-4 hours in developing countries) spaced one week apart with 10-15 participants. The user-friendly leader guide contains everything needed to plan, organize and teach. Easy-to-follow scripted workshops, preparation checklist, room layout ideas, discussion questions and answers, training tips, and video scripts are available for facilitators in each location.

Each location receives a flash drive or 2 DVDs of about 43 minutes containing a series of skits that demonstrate the principles of Remember Me, and general group discussions and experiential learning. Each employee received a 6" x 9" beautifully packaged 101 page, easy-to-understand participant workbook that has homework and exercises used t the two sessions. It's designed so each team member will use the book and master the Remember Me concept and mindset. They also receive a Certificate of Completion, Technique Cards and Remember Me Performance Standards. You view all elements of the program here.

Special Pricing through January 16. 2022. is $999 for the Introductory Start-Up Special which includes 25 employee participant kits normally $1399 with FREE SHIPPING WORLDWIDE. A savings of $399 which is 29% plus free shipping will save you easily another $100-200 Participant kits are $19 each. With this offer, you get 25 participant kits free at a value of $475 plus free shipping worldwide. Use coupon code: RememberMe399

Customer Service Guru - I Need Your Vote!

Last year I was voted #2 for best Customer Service Guru. This year I would like to become #1. To do this I need your vote and help. It was very much appreciated.

Can you please take a few minutes and vote for me this week. It will only take a few minutes.

Click Here to Vote.

Once you have voted please email me and I will send you a complimentary electronic copy of my book, Moving Up.

If you have any associates, friends, or relatives that could also vote it would really help.

Christmas and New Year’s Gifts - Books that can Change Your Life - Special 25% Off

We have fantastic books that can change lives, help a person increase their wealth, get promoted, make more money and learn how to be a service leader. As you look for corporate or personal gifts, the most valuable gift is a book written on customer service by John Tschohl. You might have a young adult in your family you want to help grow. It could be a spouse or your top customers. Also excellent gifts for birthdays and anniversaries. 

All books ordered by December 12 will be personally inscribed and autographed.

You can mix and match to achieve better volume pricing. Individual books in the US will be mailed media mail for $2 each. Books are available for download for only $9.99 each. If you send John Tschohl an email John@servicequality.com with the names of each person you want an inscribed message with. John's autograph will make a powerful gift. If shipping Internationally, then give yourself 2 weeks to ensure delivery is on time. In Russia, you need to work with our publishers.

John's new book. Customer service must be your core operating principle. A great gift for customers, employees, and family members. Easy to read. Also available in Russian.

Moving Up
A perfect gift if you want someone to become indispensable and extraordinary. Ideal also for a family member. An easy read. Every child over 12 should have a copy.

Achieving Excellence Through Customer Service
The bible of customer service. Also available in Spanish and Russian.

Empowerment: A Way of Life The only book on empowerment
Without empowerment you will never be a service learder.. Easy to read. Also available in Spanish and Russian.

Cashing In: How to Make More Money, Get a Promotion and Love Your Job
Give to everyone in your family and circle of friends, if you want to help them achieve more success. Also available in Spanish.

Loyal for Life
An easy-to-read book that teaches you how to master service recovery. A must-read. Also available in Spanish and Russian.

The Customer is Boss
Learn how to demand great service and stop putting up with poor customer service.

See all our books - Service Quality Institute.

The Christmas special goes through December 31 and is 25% off. You can also buy my books on Amazon. 

Relentless $27 
Christmas Special $20.25 Save $6.75

Achieving Excellence Through Customer Service - Empowerment: A Way of Life - Moving Up  $19.95
Christmas Special $14.95  Save $5.00

Loyal for Life- Cashing In - The Customer is Boss $14.95 
Christmas Special $11.20 Save $3.75

Certification Seminar in Minneapolis April 25-28, 2022 Live and Virtual

Our next Certification seminar is April 25-28, 2022 in Minneapolis, Minnesota. It will be both live and virtual using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices.

There is no sales tax on clothing in Minnesota and almost everything in Minnesota is less expensive than in other parts of the US and world.  Bring an empty suitcase to handle all the great buys while in Minnesota. The seminar will be within 10 minutes of the Mall of Amrica, the largest shopping mall in the US.

If you need a visa invitation please send John Tschohl an email, John@servicequality.com with your name, contact information, passport number with an expiration date, and your birth date. U.S Embassies are super slow and provide awful customer service. If you need a visa I suggest you request a visa invitation letter now and apply now. This gives you 4 months. The U.S Embassies live in the stone age and are using COVID as an excuse to provide slower service. 

Register or find additional information here

My 8 books can be used to reinforce the message I deliver. Most are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote.  If you want to use me for a keynote or 1-2 day seminar in 2021 or 2022 contact:

Marina Lukyantseva
, VP Russia 
Whats App 1-408-637-8730

Carmen Velasco, VP Latin American
Whats App 1-619-862-7694

John Tschohl

Cell/Whats App 1-612-382-5636

Online Learning 12 Programs

SQI has 12 online learning programs you can use. If you have individuals that need tailored learning you have a variety of programs to choose from. They are affordable starting at $97 and dropping in price to $19 a person for volume. Each course allows a free preview.

Sometimes you only want to train one or two people. Online learning can be a much more affordable option. Online learning allows you to use our courses 24/7 at times convenient to you and your employees.

You can also use this for our free Diploma Program to advance your career. Included free when you have completed 7 programs with 28 credits.

Channel Partners Across the World Needed in 2022

SQI is expanding all over the world. We are looking for individuals and firms that are passionate about customer service and want to offer my seminars and products to their clients. A small investment for inventory is needed. SQI offers financing with no interest. Click here for more details.

Contact Marina, Carmen or myself if interested

Marina Lukyantseva, VP Russia 
Whats App 1-408-637-8730

Carmen Velasco, VP Latin American
Whats App 1-619-862-7694

John Tschohl

Cell/Whats App 1-612-382-5636

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Create Customer Passion by Remembering and Using Your Customer’s Names 
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