Coaching for Success is ideal for everyone in a management or supervisor role. How to Turn Irate Customers into Raving Fans can help you learn how to handle some of the most difficult situations you ever encounter. Speed can help you shrink the time by 90% to help customers. Remember Me teaches you why and how to remember the customer and use their name. Exceptional Service helps you learn how to deliver exceptional service Moving Up teaches you how to become extraordinary and indispensable. The Service First Video Library has over 180 hours of video with 12 separate customer service topics. Empowerment: A Way of Life Empowerment is the backbone of great service. Loyal for Life All about service recovery, Teaches you how to keep a customer in 60 seconds or less. Feelings for Professionals is our flagship program. Ideal for those in banking, government, insurance, and office settings Ultimate Customer Satisfaction is our other flagship program. Ideal for those in service retail environments Healthcare With Feelings is our flagship program customized for health care. |