Proven Process for Driving a Service Culture MAY 2021
During the next several months I will share this proven process and formula I have been helping leading organizations across the US and world master. Some use just my service strategy seminars. Others use our leadership courses to help create a service culture. Some prefer to start with our Certification Seminars, books and training programs which are available in English, Spanish, Russian, Chinese, Greek, Bulgarian and Indonesian
My goal is to help you build a powerful customer-driven high-growth business. To make this happen you have to learn to trust and value your customers and invest and build a customer-driven empowered workforce. Every CEO believes they do this while only a fraction are willing to take the time, effort and capital to make this happen.
Carmen Velasco, VP for Latin America and myself are conducting a Worldwide Congress on May 19 using Zoom in Spanish for our channel partners. We have 4 SQI partners who will be presenting from 10:30 am - 1:30 PM Central Time New York is one hour ahead of Central time.
Kay Valenzuela from the Dominican Republic, Jose Luis Acevedo from Guadalhara Mexico, Teresa Cueva Alfaro from Lima Peru and Oscar Marcos Gomez from Mexico City, Mexico will be presenting. Here is the link for the brochure. If you would like to participate contact Carmen Velasco for the Zoom invitation. Carmen@servicequality.com or Mobile/Whats App 1-619-862-7694
Certification Seminar in Moscow May 27-28 Live in Russian
Aneta Korobkina our Certified Partner in Russia is conducting a 2-day Certification Seminar in Moscow on Thursday and Friday May 27-28. It will be live and only in Russian. My segment will be translated to Russian. We will train you and certify you to teach Feelings for Professionals. Each person will receive the Feelings Facilitator kit with a flash drive and participant kit in Russian. If interested reach out to Aneta email@example.com Mobile/Whats App +7-965-139-4676. Registration is 89,995 Rubles.
Russia is very open to travel and participate in live seminars if you live in Russia or the CIS. For others because of COVID-19 you are not allowed to enter Russia. Also feel free to work with Marina Lukyantseva VP for Russia & CIS Marina@servicequality.com Mobile/Whats App 1-408-637-8730
Certification Seminar in Minneapolis September 27-30 Live and Virtual
We moved our May Certification seminar to September 27-30 in Minneapolis, Minnesota. It will be live and virtual using Zoom. If you want to be certified and learn how to facilitate Feelings, our Flagship program and Leading Empowered Teams this a powerful way for you to advance your credentials and career and be able to buy participant material for these 2 programs at an 85% discount off your seminar prices. Register or find additional information here.
SQI has 12 online learning programs you can use. If you have individuals that need tailored learning you have a variety of programs to choose from. They are affordable starting at $97 and drop in volume to $18 a person.
Coaching for Success is ideal for everyone on a management or supervisor role. If you have a small company this is the only economical way to learn. Employee turnover is expensive. Most employees leave because they do not feel loved, wanted, valued and appreciated. This will each you have to motivate high-performing employees and fire those who do not fit in. Ideal for anyone who wants to develop their leadership and coaching skills. Our channel partners are also able to implement the program live in your market.
Handling Irate Customers can help you learn how to handle some of the most difficult situations you ever encounter.
Speed can help you shrink the time by 90% to help customers.
Remember Me teaches you why and how to remember the customer and use their name.
Exceptional Service helps you learn how to deliver exceptional service
Moving Up teaches you how to become extraordinary and indispensable.
The Service First Video Library has over 180 hours of video with 12 separate topics.
Empowerment: A Way of Life Empowerment is the backbone of great service.
Loyal for Life All about service recovery, Teaches you how to keep a customer in 60 seconds or less.
Feelings for Professionals is our flagship program. Ideal for those in banking, government, insurance and office settings
Feelings Retail Service is our other flagship program. Ideal for those in service retail environments
Healthcare With Feelings is our flagship program customized for health care.
New Pricing for Licensee Rights
Organizations have asked for options to do their own printing and duplication of our programs. We now have 3 options for clients who want to avoid shipping and have total control over the duplication and printing of our copyrighted programs.
The licensee rights include unlimited use for 3 years, the ability to customize or personalize, and print and duplicate materials for their own organization.
100 - 499 employees $10,000 per program 500- 2,499 employees $25,000 per program 2,500 + employees $50,000 per program
If interested contact your SQI Channel partner or SQI contact.
John Tschohl Service Strategy Keynotes
Creating passion and commitment is critical to developing a service culture. A keynote with John Tschohl is a great way to build buy-in and enthusiasm for an awesome customer experience and commitment to driving a Service Strategy. Each of my presentations are customized.
If you have an annual or special event where I can do a keynote please let me know. With Zoom, participants can be at their home or office with NO travel expenses occurred. The seminar can be any length you want.
I speak on service strategy. How do you create a service culture? Management must buy into the strategy and live it every day. I am offering my US pricing for Zoom seminars and with the savings on travel, you can easily save 50% off my normal seminars live. Visit my speaking site www.JohnTschohl.com
If you want to look at dates for 2021 or 2022 contact: Marina Lukyantseva, VP Russia Marina@servicequality.com Whats App 1-408-637-8730