SQI August 2020 Newsletter

Be Relentless
Make Customer Service Your Core Principle

Hi [firstname|there],

With the pandemic customer service has been put on the back burner for most US firms. Customer service is the worst I have seen it in 40 years. After months of a lock down you would think firms would be ecstatic to get customers and grow their business. I see just the opposite.

Businesses are no longer relentless with their customer service and are letting down their clientele. Find out what it takes to be relentless and go above an beyond with your customer service during these unprecedented times. 

All the best, 

John Tschohl | Service Quality Institute
President | customer-service.com

Click here to read my latest blog

Amazon Entering Health Care in US

Amazon one of the largest and the most customer focused company in the US has just started to offer a Health Care operation to their employees in the Dallas area near their fulfillment center and operation facility.
Amazon expects to establish 20 health centers in five cities across the U.S. , improving access and care for more than 115,000 associates and their families.
Healthcare in the US is expensive and dysfunctional. Everything Amazon does is with Speed and Customer Care. They will eventually provide some real competition to an industry where no one knows the price or seems to care.
I am excited to see Amazon finally enter health care. Let the competition which with better  prices and convenience open up an industry that is ripe for everything Amazon delivers.

Customer Service Certification Seminar Moved Online 

As a result of the pandemic we are moving our Minneapolis Certification Seminar online. Many of you will save over $2,000 in travel and visa expenses. The Zoom classes will be Tuesday’s and Thursday’s and from 8 am – 11 am Eastern time. Pat Porras will be our facilitator.

September 3 Thursday 3 hours

September 8 & 10 (Tuesday and Thursday)

September 15 & 17 (Tuesday and Thursday)

September 22 & 24 (Tuesday and Thursday)

September 29 (Tuesday)

Registration is $2,097. All participants are also able to attend our live Certification seminar next May in Minneapolis for free. This 8 session Certification seminar will advance your career and give you the training and facilitator materials to implement Leading Empowered Teams and Feelings in-house with an 85% discount off your seminar fees for additional participant material. Help your organization create a service culture and become Relentless. This Certification gives you 12 credits toward your Graduate of Customer Service or Master of Customer Service.

Online Customer Service Learning

Many organizations are reluctant to offer classroom training until COVID-19 is behind us. We now have 11 programs available for online learning.  Many organizations will not survive in 2020 without relentless customer service.

With our online learning customer service programs, you and your employees can improve your customer service skills for only $97 per course with substantial discounts for volume. Visit here for courses to view.

You can also use Zoom to train your employees in a live classroom setting with everyone communicating from their home or office.

John Tschohl Service Strategy Seminars

I am able to do online seminars. During the last month I have done these in Indonesia, Ukraine, Armenia and Russia.

Air travel is still limited but I am accepting live seminars now for in person and online.

I will be using the concepts from Relentless in future seminars.

Visit JohnTschohl.com

Marina Lukyantseva
VP Russia & CIS

Carmen Velasco
VP Latin America 

Channel Partners Wanted
We are expanding across the world seeking new channel partners. If you or friends would love to help organizations improve their customer service we would like to add you to our family of Licensees, Distributors and Consultants.
To find our more details click here
The next Channel Partner training session is via Zoom with John Tschohl as the facilitator.

 7:00 am – 11 AM Central Time

September 4- 5 Friday & Saturday

September 11-12 Friday & Saturday

Customer Service Diplomas

Service Quality Institute has the strongest brand in the world when it comes to Customer Service. We have two diplomas you can earn. Here is the link

We are the only institution in the world that is offering a diploma program online or in-person on customer service. Advance your career with credentials that have real value.

Graduate of Customer Service: Online the courses are $97 each. 7 SQI courses and 28 credits are required to achieve this Diploma.

Master of Customer Service: Online the courses are $97 each. 9 SQI courses and 48 credits are required to achieve this Diploma

The online courses are here.

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