SQI July 2020 Newsletter

Customer Service the Only Core Principle

Hi [firstname|there],

Over the decades I’ve been researching and speaking, it has become very clear to me that:

  • The most successful organizations in the world—business, government and non-profit—keep customer service at the center of their work.
  • Those that are-the most customer-service driven, maintain that focus relentlessly.
  • The biggest reason most are not customer-driven is that they are not willing or able to be relentless.
  • Far more organizations could be much more successful if they had a relentless customer service focus.

If you want your organization to grow and succeed long term, then you've got to be a service leader. Find out what you've got to be to become a successful service leader in my newest blog

All the best, 

John Tschohl | Service Quality Institute
President | customer-service.com

Click here to read my latest blog

Online Customer Service Learning as an Option to Classroom Learning

We now have 11 programs available for online learning. With COVID- 19 on a worldwide basis if we want to motivate your staff and focus on superior customer service you must train all employees with super cool customer service programs every few months.

It is a little like working out to stay fit and lose weight. You have to do it consistently. Everyone in the world knows customer service is critical to your success. It just does not happen. With COVID-19 customer service is getting much worse. Too many firms use the virus as an excuse to deliver a poor customer experience. Many organizations will not survive in 2020 without relentless customer service.

With our online learning customer service programs, you and your employees can improve your customer service skills for only $97 per course with substantial discounts for volume. Visit here for courses to view.

Our channel partners can also use Zoom to train your employees to live in a classroom setting with everyone communicating from their home or office.

John Tschohl Service Strategy Seminars

With the COVID-19 pandemic I have been doing seminars online for those firms not able to do live seminars. If you want to motivate your staff and focus on a service strategy contact us. I will using much of my new book, Relentless in my seminars. Schedule dates now for the balance of 2020 and 2021.

I am willing to travel starting in August. Visit JohnTschohl.com

Marina Lukyantseva
VP Russia & CIS

Carmen Velasco
VP Latin America 

Customer Service Certification Seminar in Minneapolis September 14-17

Our Customer Service Certification seminar is September 14-17. The seminar is in Bloomington Minnesota which is about 2 miles from the Minneapolis airport and only 1 mile from the Mall of America the largest Mall in the US. There is no sales tax on clothing in Minnesota.

Registration is $2097 with a $200 credit if paid by July 31. If you need an invitation letter please let us know. This 4-day Certification seminar will advance your career and give you the training and facilitator materials to implement Leading Empowered Teams and Feelings in-house with an 85% discount off your seminar fees for additional participant material.  Help your organization create a service culture and become Relentless. This Certification gives you 12 credits toward your Graduate of Customer Service or Master of Customer Service.

Customer Service Diplomas

Service Quality Institute has the strongest brand in the world when it comes to Customer Service. We have two diplomas you can earn. Here is the link

Ernest & Young, one of the big four accounting firms, just announced their own M.B.A program for their employees. They noticed that new M.B.A hires weren't coming in with crucial technology and data-science skills so they decided to educate their own employees. 

We are the only institution in the world that is offering a diploma program online or in-person on customer service. Advance your career with credentials that have real value.

Graduate of Customer Service: Online the courses are $97 each. 7 SQI courses and 28 credits are required to achieve this Diploma.

Master of Customer Service: Online the courses are $97 each. 9 SQI courses and 48 credits are required to achieve this Diploma

Most people have to spend $30,000 -$80,000 to get a degree at the typical University or College plus take years to achieve the Diploma. Virtually none of these degrees have anything on customer service.  For $679 you can get a diploma for Graduate of Customer Service and for $897 you can receive the Master of Customer Service. If you want to advance your career apply for these diplomas. You can go as fast or as slow as you want. You can go through our 11 online customer service programs 24/7. The online courses are here.

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