SQI May 2020 Newsletter

Covid-19 Service Leaders: Delta Airlines and Allstate

Hi [firstname|there],

While the world is shut down, there are a few firms that understand the pain their customers are going through because of COVID-19.

This is a time to help your customers and think long term. It has separated the boys from the men, and the leaders from the followers. Many are just copy cats.

Delta Airlines and Allstate Insurance are two companies that have stepped up to the plate in a big way. Read on to see how they are delivering exceptional customer service in the face of adversity. 

Learn More Here

New Online Diploma and Certification Programs - Master of Customer Service and Graduate of Customer Service

Service Quality Institute has launched a new Diploma and Certification program to offer an alternative to the University and College MBA and Graduate Programs for a fraction of the price and all online.

SQI is the only education institution in the world offering Diplomas and Certifications for Customer Service.

We have now 9 online learning courses with 3 more being added.

We now provide the option for students to earn a Diploma and Certificate for Master of Customer Service and Graduate of Customer Service. Learn more here.

A person normally has to spend 2 years for a MBA ($54,000 - $89,000) and 4 years for a College Degree for typically over $40,000. Now there is a better alternative. 

The SQI Graduate of Customer Service is 28 Credits for just $776. That's a 98% less and there are no travel expenses.

The SQI Master of Customer Service delivers 48 Credits, for an investment of $970. This comprises of 10 courses. This is 1% of what the University of St.Thomas charges for an MBA (This is where I graduated from.)

Each course is only $97.00 and even less for volume for companies that want to sponsor this for all their employees. A person can take the courses 24/7 from their home or office with no travel expenses. NO visa's needed. All from Service Quality Institute your partner in customer service education.

The 9 online courses are here.

We are adding 3 more online learning courses, Healthcare with Feelings, Feelings Service Retail, and the Service First Video Library. The world is moving to online learning. Join us. With the COVID-19 stay at home orders, this is a huge opportunity to advance your career.

We have had many requests for online Certification. We now have 9 programs and 2 Diploma Certification programs at a great price point. 

Our new online learning programs now make this Customer Service Diploma and Certification program accessible for anyone wanting to improve their credentials and future success. 

It can be completed 24/7 from your home or office. NO expensive travel. You can go as fast or as slow as you want.

Free Coronavirus Online Learning for Adults and Kids

We have two free online learning courses from our partner Vubiz that you can use.

We also have a 14 session course and online learning portal with options for 60 or 100 courses with a minimum of 100 participants.

Coronavirus Preparedness FREE Link from our partner Vubiz.

Kids Lessons to help them during this crisis FREE link from our partner Vubiz.

John Tschohl YouTube Free Podcasts - 5 Minutes

For the last few weeks during the Coronavirus pandemic, I am doing a daily (Monday - Friday) live podcast on Youtube at 8 am Central Time (Minnesota) for about 5 minutes on success and customer service.

I have reviewed all the chapters in my book Moving Up and I am now reviewing Cashing In. Join me live.

I also post on my Facebook, Linkedin and Twitter page. 

For a limited time, throughout May you can download a FREE version of Moving Up (English and Russian) and Cashing In (English, Russian and Spanish/Coschando) here

The purpose of my 5 minute live YouTube message is to provide inspiration to people all over the world during this COVID-19 shut down.

This is a time to uplift ourselves and achieve greater success. To kick off May, I covered The Million Dollar Personal Success Plan. View it here.

#JohnTschohl #Success #Weareallinthistogether


My new book, Relentless will be released around August or September. You will love this new book.

You can download your preview of 2 pages of chapter one here.

Certification Seminar  September 14-17, Minneapolis 

We moved the May Certification seminar to September 14-17, 2020 in Minneapolis Minnesota. It will be held at the Crowne Plaza hotel next to the Mall of America.(The largest Mall in the US).

Minnesota in September is beautiful with over 10,000 lakes.

If you want to be Certified, advance your career, and build your credentials this is an opportunity for you.

Registration is $2,097 and if paid by July 1 there is an early bird registration discount of $200. Register here.

In The Media

Empowerment Means Never Saying "No"

Reasons Why Employee Training Fails

Does it Really Pay to Focus on Exceptional Service? - Retail Observer

Treat Customers like Life-long Partners – Call Center Times

When Things Don’t Go Your Way – Retail Observer

The Magic in Service Recovery – VDTA, SDTA News

See All Media Articles

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636


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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420