I am in the process of writing a new hardcover book for an expected release date of September titled "Relentless".
With Customer Service being my lifelong commitment, I figured my next step is to write a book about what I feel is the one trait most successful business owners and leaders need and that is to be…relentless.
I think most firms focus on customer service for a few months, sometimes for a few years and they let it slide after a couple of years.
In order to have a service culture, improve the value of your business and market share you have to be relentless.
Read the latest blog post for a few examples of companies who learned the value of being relentless - and those who ignored it at their own peril!
It is possible to establish a training manager at the organization so they can set up student access for employees up to the number of seats purchased, making it easy to manage group access to the training.
Our channel partners all over the world can help you with our online learning programs. They can also have you facilitate our programs, conduct Train-the-Trainer sessions or buy our online learning programs.
The benefits of online training include you save on shipping, classroom training, facilitators and materials. No facilitator kits are needed and no printed participant books are needed. If have people in remote locations they can go through the training from wherever they are - at their own convenience.
Feelings: The Art of Extraordinary Customer Service
We are going to upgrade and re-film Feelings Service Retail. We will begin upgrading the video script and making some changes inside the leader guide and participant book.
It will be the same powerful concept but with all new video and will cover more markets including banks, insurance and government. The new title will be Feelings: The Art of Extraordinary Customer Service.
I hope to have the program ready for delivery by June. Once we finish English we will put in Spanish and other languages.
Minneapolis May 18-21 Certification Seminar and May 15-16 Channel Partner Training