SQI February 2020 Newsletter

Being Relentless, The #1 Trait for Success

Hi [firstname|there],

I am in the process of writing a new hardcover book for an expected release date of September titled "Relentless".

With Customer Service being my lifelong commitment, I figured my next step is to write a book about what I feel is the one trait most successful business owners and leaders need and that is to be…relentless.

I think most firms focus on customer service for a few months, sometimes for a few years and they let it slide after a couple of years.

In order to have a service culture, improve the value of your business and market share you have to be relentless.

Read the latest blog post for a few examples of companies who learned the value of being relentless - and those who ignored it at their own peril!

Read SQI's Latest Blog

New Online Learning in English

All of our programs will be online by the end of March.

The first few programs that are available online now are:

  • Remember Me
  • Empowerment: A Way of Life
  • Feelings for Professionals
  • Handling Irate Customers

You can preview a small part of each of the first 4 programs. Preview here.

The following programs have been filmed, edited and will be online next:

  • Moving Up
  • Loyal for Life
  • Speed

The following 5 programs below will be placed online soon afterward:

  • Exceptional Service
  • Feelings Retail Service
  • Coaching for Success
  • Healthcare with Feelings
  • Service First Video Library

Program Pricing

The online programs start at $97 per person for 1-99 participants. Prices go as low as $19 for 5,000 or more participants.

Quantity                        Retail Price                            

1 - 99                                     $97.00                                                                 

100 - 249                               $77.00                                                               

250 – 499                              $62.00                                                                       

500 – 2,499                           $47.00                                                                  

2,500 – 4,999                        $32.00                                                               

5,000 +                                  $19.00                                                                  

Participants will have the full video and participant kit available to view online.

Quizzes are presented at the end of each program with a 65% passing grade required. 

Students will be able to retake the quiz if they fail, and when they pass, they will earn a certificate.

Once purchased and activated, the license grants access to the student for one year.

The online training can be previewed before purchase. Individuals can buy access, however, the most economical approach is for companies to buy seats in bulk. 

You can access the online store here.

It is possible to establish a training manager at the organization so they can set up student access for employees up to the number of seats purchased, making it easy to manage group access to the training.

Our channel partners all over the world can help you with our online learning programs. They can also have you facilitate our programs, conduct Train-the-Trainer sessions or buy our online learning programs.

The benefits of online training include you save on shipping, classroom training, facilitators and materials. No facilitator kits are needed and no printed participant books are needed. If have people in remote locations they can go through the training from wherever they are - at their own convenience. 

Feelings: The Art of Extraordinary Customer Service

We are going to upgrade and re-film Feelings Service Retail. We will begin upgrading the video script and making some changes inside the leader guide and participant book.

It will be the same powerful concept but with all new video and will cover more markets including banks, insurance and government. The new title will be Feelings: The Art of Extraordinary Customer Service. 

I hope to have the program ready for delivery by June. Once we finish English we will put in Spanish and other languages.

Minneapolis May 18-21 Certification Seminar and May 15-16 Channel Partner Training

We have our annual Customer Service Certification Seminar on May 18-21 in Minneapolis, Minnesota USA. Find out all about it here.

We also have an updated Certification Seminar Brochure on this link.

If you want to improve your credentials and advance your career register NOW for our Certification Seminar. If you need an invitation letter please let us know.

John Tschohl
Service Quality Institute
Minneapolis, MN
Cell 1-612-382-5636

In The Media

Treat Customers like Life-long Partners – CXService360

Treat Customers like Life-long Partners – Call Center Times

When Things Don’t Go Your Way – Retail Observer

The Magic in Service Recovery – VDTA, SDTA News

Leading and Making a Difference – Today’s Restaurant

See All Media Articles

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636


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