SQI June 2019 Newsletter

Get Over Happy Customers with Empowerment

Hi [firstname|there],

The backbone of great service is empowerment. My definition is for any employee to make a fast empowered decision on the spot in favor of the customer. No asking for approvals. No delays. No moving the request up the chain of command.

I think most CEO's believe their employees are empowered, The description of empowerment for most companies is the following: You are empowered to take care of the customer as long is it fits into the rules and policies we have. This is NOT empowerment.

Empowerment is by far is the hardest skill to get employees to use. I have always said it takes 2 miracles at one time to get employees to spend $20 of your money.

Read SQI's Latest Blog

Service First Video Library

If you want a short fast and inexpensive way to train your own staff use the Service First Video Library

This program has 12 videos of about 15 minutes each. Twelve different topics. You can go in any order. Training sessions can be 1-hour sessions once a week or once a month. Or a two-day seminar. Both English and Spanish is on the same DVD/Flash Drive By early November it will also be in Vietnamese for my seminars in Ho Chi Minh City and Hanoi.
We provide all support materials online so there are NO recurring costs. https://www.customer-service.com/product/service-first-video-library/

You can buy individual sessions or the complete set. We have a payment plan of $199 a month for 10 months or one payment of $1,697. With FREE shipping worldwide.

On our web site you can view a video showing parts of all 12 sessions, download the brochure and look at parts of the leader guide and PowerPoint presentation. We offer a Money Back Guarantee with no time limit. We only ask you train your entire staff and if after this you are not happy with the results return the program for a complete refund. We have never had any firm do this in our history and return the program. It works.

John Tschohl Service Strategy Seminars

John Tschohl Service Strategy Seminars

I have a variety of open seminars across the world you can attend;

October 18 Varna Bulgaria Bulgarian Business Forum
November 8 MAS Ho Chi Minh City, Vietnam
November 9 MAS Hanoi, Vietnam
November 24 Business Champion Tashkent, Uzbekistan
December 3 Panama 
December 5 Guatemala 
December 14 Almaty Kazakhstan Anton Sylenko and Moxie International 
January 15 Kuwait City, Kuwait Human Investment Group

If you would like to use me for an in-house seminar for your leadership team or employees please contact my Leadership Team:

Visit www.JohnTschohl.com

Marina Lukyantseva. Russia and CS
Mobile 1-408-637-8730 Marina@servicequality.com

Carmen Velasco, Latin America
Mobile 1-619-862-7694 Carmen@servicequality.com

John Tschohl, US, Canada, Asia, Europe, Africa, Middle East

Mobile 1-612-382-5636 John@servicequality.com

Certification Seminars

October 22-25 Bogota Colombia
November 12-15 Monterrey Mexico
November 19-22 Mexico City. Mexico
November 26-29 Guadalajara Mexico
Contact Carmen Velasco to sign up: Carmen@servicequality.com

May 18-21, 2020 Minneapolis Minnesota USA

View All Certification Seminars

Media Releases

If you would like your company to be included on our Media Releases each month, please contact our offices and we will send you a release that you can use in your blog and your company newsletter.

Media releases are sent out at least once a month and all of them pertain to Customer Service by John Tschohl.  He is internationally recognized and the global leader in customer service. He has devoted his professional life to helping companies revolutionize their business.  John provides the blueprint for quality service that increases profit by developing customer satisfaction and loyalty.

Simply send a request to: Barb@servicequality.com

We look forward to hearing from you.

In The Media

Empowerment…Never Use “NO” – Agency Sales

Paying Attention to Service Pays Off – Call Center Times

See All Media Articles

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636


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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420