SQI July 2019 Newsletter

The Power of Great Service

Hi [firstname|there],

Recently, Brook on my Leadership Management Team asked that I talk and write about this phenomenal company called…Chewy. I am glad she did as again, here is a company that stands out, became very profitable, and is focused relentlessly on Great Customer Service.

I asked a few questions that I feel are important for any company to reveal right up front. Read our latest blog to see how they answered.

SQI's Latest Story

Gifts That Can Change Lives

I encourage you to give one of my books to your customers or friends. My books are especially recognized and esteemed by senior executives as the most powerful must-reads for developing personal and professional performance that can change lives and help your employees and friends improve the customer experience. When you buy in volume there are significant price breaks. You can mix and match for volume pricing. We ship the day we get the order.

Moving Up
It gets people to believe in themselves, to remove self-imposed limitations To help people become indispensable and extraordinary. Also an exceptional gift for your children and friends.   

Achieving Excellence Through Customer Service  
This is the strategy every firm should use to create a service culture. This book is in its 10th edition. The bible of customer service. An excellent gift to owners of businesses. Also available in Spanish.  

Empowerment: A Way of Life 
No firm can be successful without empowerment. It is the most difficult skill for employees to use. A must read for anyone that wants to deliver great service. Hard cover. Easy to read. Also available in Spanish.  

The Customer is Boss
Learn how to demand good service and get what you paid for. How to effectively complain when you get lousy service.  

Cashing In
Make More Money, Love your Job and Get Promoted.  Also available in Spanish.

Loyal For Life
My book on Service Recovery and how to take unhappy customers from Hell to Heaven in 60 seconds or less

Pricing 1-10 $19.95, 11-49 $16.75, 50 - 99 $15, 100 + $14.00  You can mix and match for volume.

In-House Certification Seminar

We offer customized in-house Customer Service Certification. Certification that is customized specifically for you can be held in our SQI Minneapolis, Minnesota offices or in your country. Avoid Visa problems and travel expenses.

In June we did a special certification Seminar for Nigerian Electricity Regulatory Commission. You can view testimonials here.

Let me know how we can work together to make the world a better place.

In The Media

Skill AM Armenia
John Tschohl

Empowerment…Never Use “No”
Call Center Times

Roll Up Your Sleeves
Agency Sales 

Being Relentless

Being Relentless

See All Media Articles

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636


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