Recently, Brook on my Leadership Management Team asked that I talk and write about this phenomenal company called…Chewy. I am glad she did as again, here is a company that stands out, became very profitable, and is focused relentlessly on Great Customer Service.
I asked a few questions that I feel are important for any company to reveal right up front. Read our latest blog to see how they answered.
I encourage you to give one of my books to your customers or friends. My books are especially recognized and esteemed by senior executives as the most powerful must-reads for developing personal and professional performance that can change lives and help your employees and friends improve the customer experience. When you buy in volume there are significant price breaks. You can mix and match for volume pricing. We ship the day we get the order.
Moving Up It gets people to believe in themselves, to remove self-imposed limitations To help people become indispensable and extraordinary. Also an exceptional gift for your children and friends.
Achieving Excellence Through Customer Service This is the strategy every firm should use to create a service culture. This book is in its 10th edition. The bible of customer service. An excellent gift to owners of businesses. Also available in Spanish.
Empowerment: A Way of Life No firm can be successful without empowerment. It is the most difficult skill for employees to use. A must read for anyone that wants to deliver great service. Hard cover. Easy to read. Also available in Spanish.
The Customer is Boss Learn how to demand good service and get what you paid for. How to effectively complain when you get lousy service.
Cashing In Make More Money, Love your Job and Get Promoted. Also available in Spanish.
Loyal For Life My book on Service Recovery and how to take unhappy customers from Hell to Heaven in 60 seconds or less
Pricing 1-10 $19.95, 11-49 $16.75, 50 - 99 $15, 100 + $14.00 You can mix and match for volume.
In-House Certification Seminar
We offer customized in-house Customer Service Certification. Certification that is customized specifically for you can be held in our SQI Minneapolis, Minnesota offices or in your country. Avoid Visa problems and travel expenses.