SQI June 2019 Newsletter

Customer Service Leaders Financial Returns

Hi [firstname|there],

For over 30 years I have been reading the financial annual reports from Service Leaders. I find that some annual reports are full of smoke because they manipulate data and just dream about being a service leader. Authentic Service leaders, on the other hand, do a great job.

I have highlighted key ideas in our latest blog so you can quickly review some of the reports.

Read SQI's Latest Blog

Watermark Study

John DeJulius with The DiJulius Group recently published this study in his newsletter from Watermark. I find it very interesting.

The 2019 Watermark Customer Experience ROI Study is out, depicting the impact of good and bad customer experiences. This year’s study provides the strongest support yet for why every company –public or private, large or small – should make differentiating their customer experience a top priority.

Wilderness Safari Fortune Magazine

The May issue of Fortune Magazine has a 2 page article on Wildernesses Safari. I have been on 5 safari's with them. By far the best customer service in the world. If you want to go on a safari they are, by far, better than anyone. Their customer service is light years ahead of all the service leaders I talk about.  I could do an entire seminar with just material from Wilderness Safari. If you want to benchmark a firm they are in Botswana. Keith Vincent is the CEO. Click here for the article.

Looking for Channel Partners Passionate about Customer Service

We are looking for firms that can sell concepts, love training and are passionate about customer service.

If you have contacts that would like to expand their business and help organizations create a service culture please click here.

SQI is in over 40 countries. We need channel partners throughout the US, Canada, Latin America, Africa, Middle East, Russia and CIS and Asia. We do require an investment for product inventory.  


We offer free shipping worldwide on the Service First Video Library and all Introductory Start Up Specials.

See an example.

Certification Seminar June 25-28 Guadalajara Mexico

Our next Certification Seminar is in Guadalajara Mexico only in Spanish June 25-28.

This is one of the most beautiful cities in Mexico. Contact Carmen Velasco to register

Email: Carmen@servicequality.com 
Phone: 1-619-862-7694 

View more details on our website.

It is sponsored by Service Quality Institute Latin America.

Media Releases

If you would like your company to be included on our Media Releases each month, please contact our offices and we will send you a release that you can use in your blog and your company newsletter.

Media releases are sent out at least once a month and all of them pertain to Customer Service by John Tschohl.  He is internationally recognized and the global leader in customer service. He has devoted his professional life to helping companies revolutionize their business.  John provides the blueprint for quality service that increases profit by developing customer satisfaction and loyalty.

Simply send a request to: Barb@servicequality.com

We look forward to hearing from you.

In The Media

Roll Up Your Sleeves – Agency Sales 

Getting Lost Customers Back – American Fastner

Being Relentless – VDTA

Being Relentless – SDTA

Unmatched Customer Service in the Digital Age – Retail Observer

If We Fail to Learn, We Fail to Grow – Biz India

See All Media Articles

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636


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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420