Hi [firstname|there], I have great news. We have a new improved website! Take a look It is easier to shop. In addition we have FREE WORLDWIDE shipping on the Service First Video Library and each Introductory Start Up Special. Each of these specials give you enough material to train 25 employees to get a taste for the content and ease of implementation of all of our programs. This is a sample for Feelings Retail Service but all programs have a special with free shipping. All of our programs have a money back guarantee. Train your employees and if for any reason you do not like the program return the materials for a complete refund. No time limit. On our new web site at the very top you can change the language from English to Spanish, Russian, Chinese, Bulgarian and Vietnamese. We have two new service culture videos on our website. One is also in Spanish. Eventually this will be in Russian, Greek and Bulgarian. There is an in-depth overview and an brief one . Share with others in your company to better understand the service culture. Feel free to use this link to better understand how to facilitate our programs. Feel free to share with others in your organization interested in saving thousands of dollars on implementation expenses. Our technology is designed to be implemented on site so almost all travel expenses are eliminated. In addition we select role models from every location to facilitate the program so professional facilitators are not needed,. Last we reduce the training time by 80% with very disciplined facilitator material using great video and participant material so the training time is kept to a minimum. The end result is lower employee turnover, less customer complaints, increased sales and more loyal customers. I believe everyone in the world understands the importance of superior customer service. I also think most employees and organizations worldwide think they are awesome. Frankly, customer service is inconsistent and often does not exist. Our primary focus with all of our learning programs is to CHANGE ATTITUDES AND BEHAVIORS. If we fail at this our programs will not make an impact. We also teach the skills and art of customer service. It is a little like working out. If we go to the club once a year for an hour it will not make much of an impact. Ideally we need something every week not once a year. To create a service culture you need something fresh and new at least every 4 months. |