| | | | | | I’ve spent my career helping companies deliver better customer service, and I still believe one of the most powerful tools we have is free: a smile. In my latest blogs, "Smile: Minnesota Nice" and "Chewy.com: An Incredible Customer Experience", I discuss what makes Chewy.com such a customer service success story, and how your frontline team can create lasting impressions that drive real business growth. If you care about delivering service that makes people come back — and tell their friends — you’ll want to give this a read. | | | | | | | | | |
| | | | | Chats with Jason Podcast
I was on several podcasts in June. Here is one. Thank you for being our guest on the Chats with Jason podcast. Your insights were incredible! Our audience gained so much value from your chat with Jason. I wanted to let you know that the podcast is now available for viewing. Watch: ➡️ YouTube
Listen: ? Apple Podcast // Spotify
Other Podcast Apps - use this link: https://bit.ly/podcast_cwj
Architect of Service: An AI Podcast This is another podcast totally put together with AI. It will show you the power of AI. My partner in South Africa provided all the content.
Listen here
Angela Sharpe Podcast
The weekly show is K4HD.com A Sharpe Outlook | | | | | |
| | | | | John Tschohl Service Strategy Seminars
If you have a major event and would like to drive customer service and the customer experience, reach out to Carmen Velasco or myself. The strategy starts at the top, like at Chewy.com. I can get your team really passionate about awesome customer service. Ryan Coen, the founder of Chewy, started with a concept of delivering exceptional customer service. And now he is a billionaire. This concept works for anyone that's serious about rapidly growing their business. Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom. Visit my speaking site
If you want to use me for a keynote or a 1-2 day seminar, contact one of our Channel Partners, or: Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
WhatsApp 1-619-862-7694 John Tschohl
John@servicequality.com
Cell/WhatsApp 1-612-382-563 | | | | | |
| | | | | Channel Partners Wanted
We are always looking for Partners that are passionate about customer service and are interested in representing SQI in their market. There is a small initial investment for the product. If another language is needed, we then need a licensee to translate and produce the programs in their country. Contact Carmen Velasco, VP of Latin America & North America, or John Tschohl for other parts of the world.
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| | | | | 12 Online Learning Available For SQI Programs If you love online learning, buy several of our programs starting in any order you want. You can buy as little or as much as you want, and you can go as fast or as slow as you want. Available 24/7.
View our online learning programs
The investment is only $97 a course, and in volume, prices are dramatically reduced. You can mix and match to get better pricing. For example, a firm with 100 employees could buy 5 programs and get the 500 pricing of only $50 a person. A 48.5% discount. | | | | | |
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| | | | | Live and Virtual Customer Service Certification Seminar
We are now offering our Certification Seminars onsite at your office instead of Minneapolis. You need at least 10 participants. We have reduced the registration fees The investment is only $1,797 per person (Minimum 10) for a live-in-person certification in your city and country. Travel expenses are additional. $1,497 per person for virtual online (minimum 10). You can now save on travel expenses and visa problems by having the Certification Seminar at a location or country of your choice. Here is a link for more details. Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. Most organizations do not know they are in customer service. They often think they are in insurance, healthcare, banking, retail, etc. "Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licenses you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each. | | | | | | | | | | | | | | | | | |
