| | | | | | Employers are facing huge challenges with today's college graduates. According to a study from Intelligent.com, one in six bosses is hesitant to hire recent grads, and one in seven may avoid hiring them altogether next year. Gen Z workers are often viewed as unprepared, unprofessional, and lacking essential soft skills like communication and customer service. Why are these young hires missing the mark? And more importantly, how can companies—and employees—fix this gap? I explore the real reasons behind the problem and the solutions that could create the next generation of high-performing employees. Plus, we discuss two powerful SQI programs that can transform employees’ attitudes, boost their self-worth, and equip them with the customer service skills needed for success. Discover how investing in employee development can pay off for companies—just like it did for Amazon, Costco, and Home Depot. | | | | | | | | | | | | See All Our Upcoming Certifications, Seminars, and Events | | | | | |
| | | | | Remember Me Video Has Been Upgraded - 25% Discount Expires October 31
We just completed the upgraded video for Remember Me. A two-session training program designed to teach your employees why and how they can remember and use your customers' names. There are many elements of great customer service. Virtually no firms use your name or use it. Strategically if you can teach and train all your employees including yourself to remember the customer's name you will have a a significant advantage over your customers that they will never be able to copy. If you reduced your price by 50% on your best-selling product your competitors would copy you within 24 hours. If your employees start to Remember your Customers and use their names you will have a lifetime advantage that costs you nothing. When was the last time you walked into a business and the employees remembered you and used your name? If you want to teach laser surgery with a superior skill that competitors will have trouble copying use Remember Me. Remember Me is implemented in two sessions of 2 hours spaced one week apart. (In developing countries two sessions of 3-4 hours each). It is also available online for only $97 per person with volume prices available.
View the brochure.
There is a leader guide/facilitator kit for the leader. A user-friendly good-proof manual so the program can be implemented on-site. (When you buy a Microsoft product do you fly someone to your firm to install the software and run it? NO!) Our programs are easy to implement on-site. Each person receives a participant kit which includes a 6 x 9 two-color perfect bound book, Certificate of Accomplishment, Remember Me technique card and four-page customer service performance standard. Now through October 31 all purchases of Remember Me products receive a 25% discount. Use coupon code: 25RM
Visit our website to purchase or call WhatsApp/Mobile at 1-612-382-5636. You can view the new video on this link, plus the leader guide and participant book. We offer a No Ifs, No Ands, NO Buts Money Back Guarantee. No time frame. All products. Train your entire staff and if for any reason you are unhappy simply return the product for a complete refund. ( In over 44 years we have 2 refunds for a total of under $750) | | | | | |
| | | | | | John Tschohl Service Strategy Seminars in Lusaka Zambia (October 21-26) and Cabo San Lucas Mexico November 22 in Spanish and English
I leave Thursday, October 17 for Lusaka Zambia for 10 days. I will be doing seminars for the government to help them become the most powerful country in Africa by developing a customer-driven workforce. They have 500,000 employees in government. I return on October 28. While in Zambia I can be reached by Whats App at +1-612-382-5636. Join me in Cabo San Lucas in Mexico on November 22. I will speak in English and there will be simulation translations to Spanish.  If you have a major event in the next 1-2 years you would like to drive customer service and experience focus reach out to Carmen or myself. The strategy starts at the top. I can get your team really passionate about awesome customer service. Last week I did two seminars on Zoom in Africa for Customer Service Week. Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom. Visit my speaking site
If you want to use me for a keynote or 1-2 day seminar, contact our Channel Partners all over the world or: Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694 John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636 | | | | | | |
| | | | | Live and Virtual Customer Service Certification Seminar in Minneapolis
May 12-15, 2025 Our next annual Customer Service Certification Seminar is May 12-15, 2025 in Minneapolis. The registration fee is $2,297. The Early Bird Special of $1,997 expires on January 31, 2025, and saves you $300. If you want to advance your career and credentials this is a huge opportunity. You also earn 18 credits toward your Master of Customer Service Diploma.
If you need a visa you need to apply now. The US Embassy is super slow. It often takes months to get a visa appointment and then another month for the interview. View this link for more information on our Certification Seminars.
Leading Empowered Teams for an Awesome Customer Experience is for managers and leaders. All Certification participants receive the Leader Guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork. Most organizations do not know they are in customer service. They often think they are in insurance, healthcare, banking, retail etc. John Tschohl does a two-hour service strategy seminar on the first day. "Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Feelings Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount off the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each. If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits. Special financing is available if needed. If you register by December 31, 2024, the payments are only $199 a month until paid with $500 down. | | | | | |
| | | | | Service Culture Plans
If you are interested in driving a service culture take a look at our 3 year service culture plan. You receive 3 SQI programs a year which includes facilitating of our two management programs and all Train the Trainer sessions. For 100 plus employees it is only $127 a person. For 2500 employees the price is only $55 a person. Click here for more details.
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| | | | | Customer Service Diplomas
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