John Tschohl Service Strategy Seminars 
On the Global Gurus under Experience, I was #5 this year. Thanks to everyone who voted. 
John Tschohl is the guru when it comes to customer service, service strategy, empowerment, service recovery, and helping organizations create a service culture. John speaks all over the world. He has developed a 3 -4 year service culture plan for organizations serious about creating a service culture from his suite of 29 customer service programs of which 12 are available online. Available in 7 languages. John Tschohl is the author of eight best-selling books, which are also available in a variety of languages. Relentless, is his new book, Achieving Excellence Through Customer Service now in its 13th version. Empowerment: A Way of Life. Loyal for Life (Service Recovery), Ca$hing In, The Customer is Boss; e: Service, and Moving Up. February 21-22 I am doing a virtual live seminar, Customers Forever 4 hours each day starting at 9 AM - 1 PM in Minnesota in English and Spanish. Spanish Seminar Upcoming Events Timetable: There are two intensive sessions, on February 21 and 22, 2024, of four hours each, highly entertaining, fast and packed minute by minute with world-class content. Each day we start at 9:00 a.m. Minneapolis/Mexico City time (7:00 a.m. Los Angeles, Tijuana; 8:00 a.m. Nayarit, Sinaloa, Sonora; 9:00 a.m. Mexico City, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Houston, Central Time Mexico; 10:00 a.m. Colombia, Ecuador, Miami, New York, Panama, Quintana Roo; 11:00 a.m. Bolivia, Puerto Rico, Dominican Republic, Venezuela; 12:00 p.m. Argentina, Chile, Paraguay, Uruguay; 4:00 p.m. Spain. 
Click here to find your local time, or contact us via WhatsApp. Investment: The investment is only $497 USD per person, or $397 USD each for groups of two people or more. With your early payment, before January 31st, you save $100.00 USD per person, or $100.00 USD on the Team Pass. We accept bank transfers and credit or debit cards. You can register from any country. In Mexico and Guatemala, there is the option of making bank payments in national currency and adding VAT for local invoicing. In the U.S., options include credit cards, wire transfers, and U.S. bank checks. Your registration includes: - Admission to the full online program, in two intensive live sessions, of four hours each.
- Free simultaneous translation into Spanish (optional).
- Digital Handbook "Customers Forever".
- Book "Customer Service: The Secret Weapon", by John Tschohl, in a digital edition.
- Book "How to Keep Your Customers with Good Service", by John Tschohl, in a digital edition.
- Official Diploma from the Service Quality Institute.
Team Pass: For maximum impact and accelerated deployment, we recommend that your company engage with a team. With the Team Pass you can enroll up to five people for just $1,397 USD ($1,297 USD with early payment), and a sixth person from your company attends for FREE. Admissions: Space is limited. Register online here, or contact us by e-mail or WhatsApp. To secure your space it is advisable to book well in advance. I will be in Accura Ghana June 10-14 with the Capital Group and June 24-25 with Priority Activator Consulting, Erick Ngala in Nairobi Kenya | 
