Elon Musk - The Richest Man on Earth
November 2023

Last month I finished reading the 670-page book, Elon Musk by Walter Isaacson. A book worth reading. When I read a book I highlight the key ideas and mark outstanding ideas with a star. Then I rate the book and put down the date I completed the book. (This was October 29 and I rated it an A+)

He was born June 28, 1971, in South Africa. In 1989 he got a Canadian passport and moved to Canada on his own when he was 18. Elon became a U.S. citizen in early 2002. He is the founder of Telsa, SpaceX, Starlink, and many other firms His net worth on November 10 was $223.79 Billion the richest man in the world.

Smile: a NEW One-Session Program
Available November 25

Smile will be released around November 25. It has taken us 15 months to produce the new program. It is a one-session program implemented in 3-4 hours. The first step in great customer service is to Smile. In Minnesota, where I live, almost everyone smiles. In some parts of the US and in many countries, you seldom see a Smile.

A first impression can change everything. Offering a warm, genuine smile tells the customer:

I like you.
I care about you as a person.
I value you.
I care about your needs.
I'm ready to help.

A genuine smile can change everything -- for the customer, your colleagues, and yourself.

The user-friendly Leader Guide will come with a flash drive, and participant material will include a 6 x 9" perfect bound participant book, certificate, technique card, and Smile customer service performance standard.

View the Smile Brochure here
(View Spanish version)

The facilitator guide with the flash drive and over 40 minutes of video is only $999. Participant kits start at $20.

We are offering a 30% discount through December 31, 2023, with a 100% money-back guarantee. Train your staff with Smile, and if for any reason you do not like it return all materials for a quick refund. In 45 years, we have had 2 refunds totaling less than $800.

If you want volume pricing, please reach out to your Service Quality Institute partner or contact John@servicequality.com

You can view the Smile program on our website including a 5-minute video demo.

The introductory start-up special which includes the leaders guide with the flash drive and 25 participant kits is $1499 but with the 30% discount, it is only $1,049.30 plus free shipping anywhere in the world. Special pricing expires on December 31.

Vote for John Tschohl for the Top 30 Global Customer Service Gurus

The Top 30 Global Gurus Customer Service tabulation concludes on December 22 for the 2024 ranking.

I need your vote. Last year I came in #3.

Please vote for me here: https://globalgurus.org/customer-experience/

Thank you so much!

Live & Virtual Certification Seminar in Minneapolis
May 20-23, 2024

View the Certification Seminar brochure.

If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world.

Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here.

Pricing is $2,800 with an early bird $503 discount with a price of only $2,297 or interest-free financing with $649 down and 9 monthly payments of $239. This expires on December 31.

The Virtual seminar is $2,600 with an early bird discount available for only $2,097 or interest-free financing with $539 down and 9 payments of $229. Volume pricing is also available.

Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint, and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce, and teamwork.

"Feelings Service Retail" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The video was recently updated. Here is a link to Feelings for Retail Service. The 12-minute video preview is in the upper right corner. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount on the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each.

We have special group rates of $119 USD/night at the Marriott Courtyard Bloomington by Mall of America. The largest mall in the US. There is no sales tax on clothing in Minnesota. Lock in our limited block of rooms now at a special rate. Your credit or debit card is NOT charged until you check-in. Breakfast is included.

Book your group rate for Service Quality Institute

Start Date: Monday, May 20, 2024End Date: Thursday, May 23, 2024Last Day to Book: Sunday, May 5, 2024

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits.

Click here to view our customer service diplomas.

John Tschohl Service Strategy Seminars

If you want to fire up your team and drive a service culture, use John Tschohl and get your entire leadership team involved.

Every presentation is customized. I can do keynotes for 60-90 minutes, a full day, or a 2-day seminar. I do these Seminars in person or on Zoom.

Visit my speaking site.

Here is my seminar from last month in Russia both in English and Russian

October 3, 2023. СХ Global Day celebration in Russia

CX Global Day 2023 became a real celebration in Russia. It has gathered together more than 750 participants from customer experience professionals all across Russia and Russian-speaking countries, with more than 220 people watching the event online.

If you want to use me for a keynote or 1-2 day seminar in 2023 or 2024, contact our Channel Partners all over the world or:

Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636