9 Principles for Driving a Service Culture
JULY 2023 

Delivering awesome customer service involves 9 principles. Customer service is not complicated. It is the execution of some fundamentals that make a huge difference. It must start at the top and involve every employee. Remember that 99% of customer contact with your employees is with your front-line employees. 

Discover the 9 principles by clicking the button below. 

New SQI Corporate Brochure

We have a new corporate brochure. Here is the link.

Smile: A New One Session Program Available August

The video for "Smile" is complete. I will have final video to review around July 7.  This is a new one-session program. The video will be about 45 minutes long.

I believe a smile is the first step in great customer service. In most organizations, few people smile. The user friendly Leader Guide will come with a flash drive and participant material will include a 6 x 9" perfect bound participant book, certificate, technique card, and Smile customer service performance standard.

View the Smile Brochure here

Pricing is $999 for the Facilitator Kit with a flash drive, and participant kits are $20 each. We are offering a 30% discount through September 30.

Product Development

We have upgraded the video for 4 programs so far this year. Empowerment: A Way of Life, Speed, Loyal for Life and Feelings Service Retail. Smile is a new program. We are now upgrading the video for Feelings Customer Care for supermarkets and Exceptional Service for Super Markets.

John Tschohl Service Strategy Seminars

My next service strategy seminar is Relentless on July 27. I will be talking about the message in my new book Relentless and what is takes to dominate the market, crush your competition, and dramatically increase sales.  COVID gave most firms a reason to forget about awesome service. Amazon is the most customer-driven firm in the world and they increased sales last year $44.2 billion USD.  Learn how to deliver a Service Culture and become the wealthiest firm in your market

Bogota Colombia - July 27, 2023
with Jorge Cesar Orlando (America Empresarial Colombia) 
Whats App: +57-310-268-6168  Website: John Tschohl 2023 – América
Email: jorlando@americaempresarial.com

If you want to launch a drive to create a service culture and get your entire leadership team involved reach out to Carmen or myself.

Every presentation is customized. I can do keynotes for 60-90 minutes or a full day or 2-day seminars. Seminars can be live or on Zoom. Visit my speaking site.

My 8 books can be used to reinforce the message I deliver. Most of my books are also in Spanish and Russian. Virtually no speakers have the depth of products to reinforce the service strategy message after they deliver their keynote. If you want to use me for a keynote or 1-2 day seminar in 2023 or 2024, contact:

Carmen Velasco, VP of Latin America & North America
Carmen@servicequality.com
Whats App 1-619-862-7694

John Tschohl
John@servicequality.com
Cell/Whats App 1-612-382-5636

Live & Virtual Certification Seminar in Minneapolis
May 20-23, 2023

View the Certification Seminar brochure.

If you want to build your credentials and advance your career, you should attend this Customer Service Certification Seminar. Service Quality Institute is the only learning Institute in the world that only focuses on customer service. We have a greater depth of learning programs for customer service and more experience than anyone else in the world.

Learn from the best. Pat Porras, our lead trainer, will facilitate the 4-day Certification Seminar. Learn more about Pat here.

Pricing is $2,800 with an early bird $503 discount with a price of only $2,297 or interest-free financing with $649 down and 9 monthly payments of $239. The Virtual seminar is $2,600 with an early bird discount available for only $2,097 or interest-free financing with $539 down and 9 payments of $229. Volume pricing is also available.

Leading Empowered Teams for an Awesome Customer Experience has been updated. All Certification participants receive the new Leader guide, PowerPoint and participant material. This 2-day seminar focuses on what you have to change to become more customer-centric, how to drive empowerment, the skills of coaching for a customer-driven workforce and teamwork.

"Feelings" is used on the first day of the Certification Seminar. All participants in CCST receive the $1,199 Facilitator and participant kit. The total facilitator and participant material each person receives is worth $1,871. The Certification Seminar licensees you to buy participant material at an 85% discount on the Certification Fees. Feelings participant kits are $22 each, and Leading Empowered Teams are $150 each.

If you are working toward your Graduate of Customer Service or Master of Customer Service Diploma, it gives you 18 credits.

Click here to view our customer service diplomas.

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